workforce real time Analyst (virtual interview)J-K Network Manpower Services

Clark, Pampanga Province
Php 21,000- Php 22,000
Filipino
BENEFITS:
Non-taxable allowance
HMO Coverage on Day 1 + 1 free dependent upon regularization
Life Insurance Coverage on Day 1
18% Night Differential
Free shuttle
Incentives
JOB DETAILS:
Company Profile: This is a BPO Company for a great variety of such large information technology companies, athletic shoe companies, e-banking and so on.
Job Requirements:
Possess knowledge MS-Office, Excel (Intermediate to advanced) and SQL, Power BI, Database, VBA (Basic)
Prior experience with Aspect eWFM or other Workforce tool and asset
Experience in scheduling and/or operations roles within a high volume call center environment.
Tech-savvy and explorer for process automation, digital transformation, robotics, AI and Machine learning
Job Responsibilities:
Monitor agent activity in real time using Aspect Real Time Adherence and Aspect Director.
Real Time Service Level monitoring of all queues within Aspect Director advising programs when calls are in queue and advising of corrective actions
Assist in the creation of scheduling Meetings and Training
Provide ad-hoc reporting for management as requested.
Complete Call Avoidance audit report.
Recruitment Process:
Resume Screening
Initial Interview
Online Assessment
Final Interview
Job offer
CONTACT US ANYTIME, OUR FRIENDLY RECRUITERS WILL ASSIST YOU . . .
Our Email: philjobs[at]jp-network-e.com
GLOBE: [Protected Info]| SMART/SUN: [Protected Info]
LANDLINE: (02) 8245 - 2829
(Skype): live:newhirephilippines
Look for Ms. Crissy
You can also reach us out through:
FACEBOOK ACCOUNT:
https://www.facebook.com/career.philjobs
VISIT OUR WEBSITE FOR MORE JOB OPENINGS:
https://jknetwork-jobs.com/
J-K Network Manpower Services

Pampanga
₱21,000-22,000 per month
Permanent
Full-time