workforce ManagerSitel Licensed Insurance Services

ABOUT US As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, ABOUT US As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel's 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visitto learn more. SUMMARY OF RESPONSIBILITIES Ensure workforce management process and procedures are in place and followed by the site Should have an experience on capacity management and will manage day to day capacity management (Seating, Support Ratio) Project management experience an advantage WORK EXPERIENCE Four (4) years relevant experience EDUCATION Four-year college degree or equivalent combination of education and experience KNOWLEDGE / SKILLS / ABILITIES Interpersonal skills Problem solving skills Felicity with forecasting tools Control charts - specially IMR Skilled in use of Advance Excel Tools Use of Erlang for staffing calcualtions Skilled in use of What-if Analyses Must understand the complexities of scheduling in multi-skill and multi-site environment
Monster

Baguio, Benguet
Permanent
Full-time