Workforce Manager (Capacity Planning) - PasigASCENT PRO
Workplace: Pasig
Salary: ₱ 90,000.00 monthly
Work form: Full time
Posting Date: 27/12/2025
Deadline: 24/10/2020
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Description
Must Have:
- At least 5 years of Workforce experience in a vendor/BPO environment (Not captive/in-house).
- Minimum 2 year experience as a WF Manager responsible for at least 10 LOBs and/or 1000
FTEs.
- Hands on experience in end to end workforce (Forecasting, Capacity Planning, Scheduling, Reporting and Real Time
Management)
- Advanced to Expert experienced in using Workforce Management software and tools such as
but not limited to eWFM, IEX, Verint, Avaya CMS, etc. ; familiarity and expertise with Cisco will be an advantage
- Proficiency with Erlang and Excel
- must be open to work on site (Pasig site)
- Must be open to shifting schedule
- College Graduate
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 5
Availability for travel: Yes
Availability for change of residence: Yes
Must Have:
- At least 5 years of Workforce experience in a vendor/BPO environment (Not captive/in-house).
- Minimum 2 year experience as a WF Manager responsible for at least 10 LOBs and/or 1000
FTEs.
- Hands on experience in end to end workforce (Forecasting, Capacity Planning, Scheduling, Reporting and Real Time
Management)
- Advanced to Expert experienced in using Workforce Management software and tools such as
but not limited to eWFM, IEX, Verint, Avaya CMS, etc. ; familiarity and expertise with Cisco will be an advantage
- Proficiency with Erlang and Excel
- must be open to work on site (Pasig site)
- Must be open to shifting schedule
- College Graduate
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 5
Availability for travel: Yes
Availability for change of residence: Yes
Other Info
Work type
Full Time
Full Time
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ASCENT PRO
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ASCENT PRO jobs
Philippines