​workforce Management specialistHawodtechsolutions

Job Description
Job Description:
The Workforce Management Specialist is an individual contributor role that generates forecasts and schedules while performing analytics on results. This is a job that requires a strong aptitude in mathematics and the ability to break down complex analytics into understandable and relatable terms to a wide variety of people. Through data preparation, tracking, and analysis, this position provides guidance and direction on workforce strategies to enhance performance and productivity.
Tasks and Responsibilities:
Maintain accurate Forecast, Attendance Overview (Absenteeism) and Monitor Schedule Adherence
Manage the implementation of new programs from a Forecast, Capacity Planning, and Scheduling perspective
Work with the leadership team for potential schedule changes and prepare capacity planning
Prepare Reports and predict impact on KPIs
Analyze trends and gather input to accurate forecasting
Recognize and recommend operational improvements
Education and skills:
Graduate of any IT related course or has at least completed 3 years undergraduate course but, with extensive relevant experience.
Must have strong Statistical and Analytical background
Highly skilled in MS Excel
Experience from a Global call center/Service Desk WFM function is a must
Experience with PowerBI
Knowledge and/or experience with Calabrio One WFM Suite, preferably but not required
Strong communication skills and can collaborate with any level in the organization
Attention to detail and in-depth planning, organizational, and time management skills
Comfortable in learning new applications quickly with minimal direction
Minimal work experience:
2-3 years equivalent experience
Required Skills:
AnalysisAnalyticsForecastingMS ExcelMathematicsTime ManagementSchedulingEducationPreparationLeadershipPlanningCommunicationManagement