WORDPRESS GURU: EXPERT SUPPORT & SOLUTIONS
Requirements:
High school diploma, general education degree or equivalent
Good communication skills
Customer service-oriented skills
Knowledge with Web Hosting and Technical skills (Hosting services/Troubleshooting WordPress, SSH, WP, Cli, DNS, PHP, and Database)
Great attention to detail and ability to multitask
Competencies Required:
Handling email and chat queues efficiently
Understand and troubleshoot technical inquiries; topics includes DNS, SSH, and WordPress issues
Keeping Up-to-Date with Product Updates and Procedures
Escalate issues, bugs, and improvements to appropriate channels
Acts as the Point of Contact (POC) for updates and assistance on specific products
Provide guidance and serve as the go-to person for clarifying and discussing tickets handled by new colleagues/trainees
Take ownership of escalated cases and ensure timely follow up
Requirements:
High school diploma, general education degree or equivalent
Good communication skills
Customer service-oriented skills
Knowledge with Web Hosting and Technical skills (Hosting services/Troubleshooting WordPress, SSH, WP, Cli, DNS, PHP, and Database)
Great attention to detail and ability to multitask
Competencies Required:
Handling email and chat queues efficiently
Understand and troubleshoot technical inquiries; topics includes DNS, SSH, and WordPress issues
Keeping Up-to-Date with Product Updates and Procedures
Escalate issues, bugs, and improvements to appropriate channels
Acts as the Point of Contact (POC) for updates and assistance on specific products
Provide guidance and serve as the go-to person for clarifying and discussing tickets handled by new colleagues/trainees
Take ownership of escalated cases and ensure timely follow up
Submit profile
One.com
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Position WordPress guru: expert support & solutions recruited by the company One.com at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on WordPress Guru: Expert Support & Solutions or One.com company in the links above
About the company