wfm Planning analystTTEC

Your potential has a place here with TTEC's award-winning employment experience. As an Analyst - Workforce Management - Planning working remotely in Metro Manila, Philippines, you'll be a part of bringing humanity to business. #experienceTTECWhat You'll be DoingHave a passion to solve work related puzzles? Are you looking for an opportunity to experience something new each day? In this role, you'll bring your creativity and individuality to make sure correct staffing is in place and proper adjustments are made based on the clients' needs. Enjoy thinking about the big picture and planning for the future to support the team and clients? You'll make sure scheduling policies are followed as you survey the landscape for what's ahead and support the business.You'll report to the Senior Manager, Workforce Management. You'll impact the business, the teams you support and the various departments that you partner with on a consistent basis through your analysis and recommendations.During a Typical Day, You'llAnalyze and compare past staffing and revenue reports to prepare daily, weekly, and monthly reports and make recommendations for upcoming months.Forecast and recommend staffing headcounts on a long-term basisUphold and ensure customer data is strictly confidential and respectedWork across departments leaders to advocate for continuous process improvement and motivate the groups you're working with to reach for amazingBring your time management and organizational skills to manage multiple, complex, on‐going tasksWhat You Bring to the Role6 months or more data analysis experienceHigh school diploma or equivalentEngage and support the team in making sure they have the proper tools and systems to accomplish day-to-day tasksA solution-oriented mindset to ensure happy customersUnderstanding, interpreting, and manipulating data for reportingWhat You Can ExpectSupportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesAsk us about our paid time off (PTO) and wellness and healthcare benefitsAnd yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement). Visit https://mybenefits.ttec.com/ for more information.About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.#LI-Remote
TTEC

Cebu City, Cebu
Permanent
Full-time