wfh: Customer Service Representative - job code n/aSupportNinja

Position Title: Customer Service Representative - PH - Permanent WFH
Job Location: Clark Freeport Zone, Pampanga
Why we're awesome?
SupportNinja is redefining the outsourcing space. Our mission is to "Show the World a Better way to Outsource". What does this mean?
We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors.
We work with some of the world's most disruptive companies across the tech, lifestyle, music and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world's largest nonprofits. Our client roster includes HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more.
Be a Ninja and enjoy the following benefits:
Fun, fast-paced environment where you can stretch your creativity
HMO upon hire + 1 dependent upon regularization!
Life Insurance upon hire
10 Paid time off upon regularization + 1 Birthday leave every year!
Competitive Salary
Primary Objectives:
To interact with the customers/clients in order to answer questions, resolve support issues, improve credibility, and nurture relationships.
Job Responsibilities: * Opens and maintains customer accounts by recording accounts by recording account information in the client's customer platform.
Maintains a positive, empathetic, and professional attitude toward customers at all times; Acknowledges and resolves customer complaints.
Responds promptly to customer inquiries in all channels possible; Communicates with customers through various channels; chat, email & phone.
Obtains product mastery in order to respond to the customers' concerns promptly and accordingly.
Processes orders, forms, applications, and requests.
Keeps records of customer interactions, transactions, comments, and complaints on the client's customer support platform.
Communicates and coordinates with colleagues as necessary.
Provides feedback on the efficiency of the customer service process.
Provides comprehensive and professional customer support to ensure customer satisfaction.
Completes new product and service training, and knowledge check in a timely manner.
Communicates with customers through the following channels: Chat, E-mail, Social and Calls if ZenDesk Talk is implemented.
Qualifications: * Graduate of an Associate or Bachelor's degree; undergraduates are welcome to apply
Minimum of 6 months related experience in a customer service account
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Familiar with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multitask, prioritize, and manage time effectively.
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
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SupportNinja

Philippines
Permanent
Full-time