Were Hiring Senior Operations Manager for Special Projects And Start Asap Taguig CityNeksjob

Top reasons to work here:
Above-industry average salary
Group life insurance starting on day one
HMO benefits on day one + 1 free dependent after 6 months
Monthly performance bonuses upon regularization
15 Sick Leave credits with cash conversions
15 Vacation Leave credits with carry over
Premium & Instagrammable workspaces
Free overflowing coffee and cookies
Learning courses to help you grow
Career development programs
Engagement activities like free food day, raffles, birthday treats, anniversary gifts, contests and much more!
What is your mission?
You are also required to perform these job functions:
Client Management
Effectively conduct weekly, monthly and quarterly business reviews
Strategically align balanced scorecard with client objectives and key results areas
Collaborate with market stakeholders and program managers across regions and business lines
Ensure outstanding Client Satisfaction surveys through on-time hiring, effective training, metrics delivery and
employee retention
Project and Team Management
Provide strong, dynamic leadership that mentors, develops, and shares best practices with operation teams
to efficiently and effectively drive performance and profitability
Provide analytical insights on the overall operations performance and give recommendations for
improvements
Provide coaching, feedback and development plans to Operations Managers
Manage performance of training, quality, analytics and workforce staff / lead / manager
Drive and promote workplace integrity
Contribute to strategic cost-saving initiatives
Ensure high employee satisfaction ratings through employee engagement activities and people leadership
Conceptualize and implement projects for process improvement
Overall responsibility for team structure, recruiting, on-boarding, training and retention
Who are we looking for?
Minimum of 10 years of BPO or Business Services related industry experience in a Call Center Environment
Proven success record in fast-paced, high volume operations management for at least 3 years
Excellent computer skills, including MS Office is a plus..
Effective written & verbal communication including presentation skills
Leader with demonstrated decision-making and team building skills
Problem Solving and Root Cause Analysis Skills
Must have client management experience
Change management capability
Submit your resume by clicking the Apply Button or Go to our Facebook page
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Description
Top reasons to work here:
Above-industry average salary
Group life insurance starting on day one
HMO benefits on day one + 1 free dependent after 6 months
Monthly performance bonuses upon regularization
15 Sick Leave credits with cash conversions
15 Vacation Leave credits with carry over
Premium & Instagrammable workspaces
Free overflowing coffee and cookies
Learning courses to help you grow
Career development programs
Engagement activities like free food day, raffles, birthday treats, anniversary gifts, contests and much more!
What is your mission?
You are also required to perform these job functions:
Client Management
Effectively conduct weekly, monthly and quarterly business reviews
Strategically align balanced scorecard with client objectives and key results areas
Collaborate with market stakeholders and program managers across regions and business lines
Ensure outstanding Client Satisfaction surveys through on-time hiring, effective training, metrics delivery and
employee retention
Project and Team Management
Provide strong, dynamic leadership that mentors, develops, and shares best practices with operation teams
to efficiently and effectively drive performance and profitability
Provide analytical insights on the overall operations performance and give recommendations for
improvements
Provide coaching, feedback and development plans to Operations Managers
Manage performance of training, quality, analytics and workforce staff / lead / manager
Drive and promote workplace integrity
Contribute to strategic cost-saving initiatives
Ensure high employee satisfaction ratings through employee engagement activities and people leadership
Conceptualize and implement projects for process improvement
Overall responsibility for team structure, recruiting, on-boarding, training and retention
Who are we looking for?
Minimum of 10 years of BPO or Business Services related industry experience in a Call Center Environment
Proven success record in fast-paced, high volume operations management for at least 3 years
Excellent computer skills, including MS Office is a plus..
Effective written & verbal communication including presentation skills
Leader with demonstrated decision-making and team building skills
Problem Solving and Root Cause Analysis Skills
Must have client management experience
Change management capability
Submit your resume by clicking the Apply Button or Go to our Facebook page
Requirements * Minimum education level: Vocational
Years of experience: 10
Language(s): English
Availability for travel: Yes
Availability for change of residence: No
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