web hosting Support with english - remoteHostPapa

Position Summary:
HostPapa Inc. is a leading web hosting and cloud services provider for small- to medium-sized businesses, with over half a million websites hosted worldwide.
One of Canada's fastest-growing technology companies, HostPapa is based in Burlington, Ontario, but our workforce is almost entirely remote (even before COVID!), allowing us to hire the best and brightest talent from all corners of the world.
We're looking for an amazing person who is committed to helping others. We work with web hosting customers from all over the world, and with that comes an endless amount of challenges and learning experiences.
Schedule - All on Eastern Time (Toronto):
Thursday - Monday:
2:00 AM - 11:00 AM
What you'll do:
Assist customers with technical questions/issues over chat, email/tickets and phone.
Troubleshoot and solve errors for the most common content management systems(WordPress, Drupal, Joomla, etc).
Assist customers with email/account issues
Work with various internal tools and systems to fulfill your daily duties
Provide customers with a "WOW!" experience
About you:
Must have experience working in the web hosting industry
In-depth experience with cPanel and Plesk
Experience with WHMCS would be a plus
Proactive and fast learner
Ability to troubleshoot website and email problems
Excellent written and verbal communication skills (English)
Driven to be the best and you have examples to prove it
What we offer:
Work from anywhere - this is a remote opportunity
A competitive salary that values you and your unique skill sets
Career advancement & professional development opportunities to help you reach your full potential
Flexible work arrangements to support work/life balance
About us:
At HostPapa, we've been committed to providing a complete array of enterprise-grade cloud services solutions to every business owner since 2006. These services, traditionally out of reach to smaller businesses, are offered in a one-stop shop, making it quick and easy for customers to select the services they need to grow. We back these offerings with 24/7 award‐winning customer support in four languages.
Our HostPapa family values diversity and inclusion. We have a friendly company culture built on trust and respect spanning the entire company. With the acquisition of several companies into our product portfolio within the past year, we're growing at an incredible rate and have ample opportunities for career growth.
Come join our talented team of enthusiastic, hard-working, passionate, driven people engaged in meaningful, innovative work. We can't wait to meet you!
HostPapa is an equal opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team.
HostPapa is committed to providing accommodations for people with disabilities. If you require accommodation, please let us know, and we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.
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HostPapa

Philippines
Permanent
Full-time