vp of shared services (training, quality, workforce and Project Management)Virtual Staffing Solutions

The Vice President of Shared Services provides executive leadership of the key strategic functions of Training, Quality, Workforce and Project Management. Vice President for Shared Services (Training, Quality, Workforce & Project Management) The Vice President of Shared Services provides executive leadership of the key strategic functions of Training, Quality, Workforce and Project Management. The purpose of this role is to continuously improve the strategic and operational effectiveness, efficiency and speed of these critical functions. JOB RESPONSIBILITIES - Work with the Chief Executive Officer as well as other Vice Presidents and Directors to lead and manage teams through a significant strategic and organizational change. - Provide visionary leadership and management of the organization's service functions, to ensure the overall performance and achievement of strategy, and strategic plan. - Increase the operational effectiveness and efficiency to help position VSS as a partner of choice with the ability to scale up and down quickly. - Set long-term strategic direction for the training, quality, workforce and project management functions, anticipate key trends, opportunities and vulnerabilities and position functional support to ensure that VSS infrastructure and systems are stable and supports the demands of current programs and future growth. - Contribute to overall strategy, leadership, values, culture and decision-making through active membership of the Executive Leadership Team and Senior Leadership Team. - Work with our HR team to strengthen and improve Training, Quality, Workforce and Project Management teams' employee engagement, talent acquisition and development, as well as leadership development. Help develop, model, and mentor senior leaders to attract and retain talented and gifted staff. - Improve operational effectiveness by overseeing and developing headquarters support services and extending these services to be fully inclusive of focused support systems in training, quality, workforce and project management. - Ensure accountability and support administrative functional areas and the Executive Team by strengthening organizational dashboards and reports, use of data, and trends analysis to measure organizational progress and determine the overall health of the organization and to compare key indicators with standards. - Support the CEO, and other fellow Executives or Senior Leaders with insightful input in key organizational decisions. - Foster a service mindset and ensure cooperation and engagement with other strategic divisions within the group. - Provide key data and information for the executive team to make complex organizational and strategic decisions based on the right analysis, synthesis, and interpretation of data and trends. Qualifications EDUCATION - Required: Bachelor's degree in a related field, e.g., economics, accounting, finance, business administration, information systems, public administration/management. - Preferred: Master's degree in a related field. EXPERIENCE, KNOWLEDGE, SKILLS, & ABILITIES - Minimum 15 years of increasingly responsible work experience in a combination of Training, Quality, Workforce Management, Project Management or Information Technology. - Minimum 5 years of BPO experience - Demonstrated ability to build high performing, organizations through effective processes, shared support services and systems for global operations in developing nations. - Experience developing strategic plans in support of organizational goals and initiatives. - History of setting and meeting ambitious targets and taking calculated risks aimed at delivering added value. - Extensive record of successful workforce, financial and resource management. - Track record of establishing a high performing culture. - Governance experience in reporting results to for-profit or non-profit Boards of Directors. - Team player with a track record of building, motivating, facilitating and engaging teams; establishing accountability; and developing leaders. - Solution oriented. - Innovative.
Monster

Eastern Visayas
Permanent
Full-time