voip incontact Engineer - nearsol phSunfish HRA Consulting Inc.

Description
*Job Qualifications:
• Graduate of Bachelor's Degree in Information Technology or any equivalent course
• With at least 2-3 years of experience as VOIP InContact Engineer or has handled telephony such as CISCO, AVAYA, and other related products
• Can able to perform daily system monitoring and troubleshooting of wireless connections • Must have CLOUD Telephony Support experience
• Having certification/s related to telephony is an advantage
• Amenable to work in a shifting schedule (Work from home set-up - infrastructure to be provided by the company)
** Competencies and Minimum Skills Requirement
o Experience with telephony debugging tools.
o Understanding of telephony ecosystem as it relates to cloud implementation.
o Experience working with carriers.
o Understanding of SIP trunking.
o Experience with ancillary products such as Engage Quality Assurance Platform and Echo Surveys.
o Experience in troubleshooting break/fix issues with VOIP technologies.
o General understanding of the studio application
o Familiar with ticketing system.
o Knowledgeable in using MS Office applications, particularly MS Excel.
o Can work independently.
o Certifications in Incontact is an advantage.
o Open to working US business hours.
*Work from home set-up - until further notice (Infrastructure units will be provided by the company)
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Language(s): English
Availability for travel: No
Availability for change of residence: No

₱ 50,000.00 monthly ·  Pasig, National Capital Region ·  2 minutes ago