voice support - Market Research - 23k + 2k allowances, hybrid wfhProcess Ninjas

VOICE SUPPORT - MARKET RESEARCH
 
Salary Rate: PHP 23,000 plus 2k in allowances
Benefits: Upon regularization: HMO, 7 days of Service Incentive Leave, 3 days Sick Leave, Longevity Pay
Salary Increase: Salary Increase upon regularization, annual raises based on performance appraisals.
 
Process Ninjas Process Ninjas is looking for voice support specialists to provide phone and ticket support for participants in market research studies. You will take calls for customers who are using our client's online tools to fill out surveys, answer forum questions, or participate in focus group meetings.
 
We are looking for candidates who have strong technical support skills to help troubleshoot with the participants who have questions regarding the client's online tools.
 
Hybrid Work Setup: This position is open for 2 days office, 3 days work from home for qualified candidates who can meet hardware and home workspace requirements.
 
Operating Hours: Daytime in the US, overnight in the Philippines. 
 
Expectations:
Take inbound calls from market research participants
Answer tickets and chats for research participants
Technical troubleshooting for online qualitative and quantitative tools.
All written and spoken communication in English requires a high level of professionalism
Clear English pronunciation a must
Empathy and patience are critical
Observe current practices and provide improvements to processes
Flexibility in scheduling - daytime or nighttime shifts
Willingness to move to new projects and adapt to changing workflows
Qualifications
Excellent English reading, writing, and speaking skills
Fluency and neutral speaking tone required for this position.
Good computer skills
Experience in ticket support customer services projects preferred
Excellent interpersonal skills
Capable of working with teammates or independently
Attention to detail and desire to learn
Work From Home Qualifications - Agents who wish to work from home in our hybrid working arrangement must meet our project requirements and be validated by management as fit to work from home. Agents must have:
Private working space with no external noise that can be heard during calls - traffic, neighborhood noise, roosters or other animals. 
Minimum 30mbps high-speed internet
Personal computer with minimum system requirements
Company Values
We value each other - we believe in people, everyone has strength.
We focus on quality - the caliber of our service is our brand.
We adapt to change - we are always open to trying new things.
We are proactive - when sharing challenges, we're ready with solutions.
We are responsive - we make every effort to ensure speedy communication.
We collaborate - our growth comes from sharing ideas freely and creatively.
We foster growth - our clients, our colleagues, and our partners benefit from us.