virtual Medical Assistant (bilingual spanish)Clark Outsourcing

Our benefits include:
Work directly with an international client
Performance evaluation at 6-months
24-Hour Management & Tech Support
Ability to work from home permanently
What we expect from you:
Excellent English communication skills
Previous experience in some areas of the medical field such as nursing, pharmaceutical, medical encoding, scribe, transcription, etc.
Bilingual in Spanish
Must have access to a computer, smartphone and internet throughout your day at your home office - cannot be done in a public place due to HIPAA
Have dedicated high speed Internet connection in your home
Position Title: Medical Virtual Assistant
Classification: Assistant
Salary Grade: $800 to $1200 USD / month
Reports To: Account Manager, Client
Primary Relationships: Client, Customers, Providers
Date(s): March - April 2021
Background:
Practice is a holistic medical practice that varies in multiple services of primary care. Practice has one physician and massage therapist (additional practitioners handle their own calls and schedules), which means you will more than likely answer 10-20 phone calls throughout the day. The candidate will be able to answer phone calls on their own computer through a computer app, that way you can answer remotely (it is a Voice Over Internet Provider line). If a call is missed then you can call them back through your computer app. The app can be downloaded on Windows operating system and MacOS.
Working Schedule:
US Business Hours
Key Responsibilities:
Take calls
Answer inquiries
Escalate to other departments as needed
Skills and Qualifications:
Must hold an active Nursing License / Medical Assistant
Understand and comply with HIPAA laws in the USA - able to take a test on the subject for certification of understanding and compliance
Must answer calls and avoid them going to voicemail (will not work if you have a current day job that requires much of your time and/or unable to answer your cell phone)
Will need to be be a available to video chat 2-3x/day for updates that I will ask for and may need to serve as a witness/chaperone for certain patient visits when performing certain exams
Have proficiency in scheduling appointments via a web based electronic medical records system. Current system used is Practice Fusion.
Be able to answer simple questions regarding the medical practice and the physician to potential patients over the phone
Be enthusiastic, accepting and embrace complementary medicine and acupuncture - you are the first impression to the practice so this is a must
Take messages from current/existing patients when they call
Have knowledge of using Google Drive (Docs & Sheets)
Be able to send emails to patients and vendors, as needed; knowledge of GMASS is a plus
Handle marketing campaigns for social media marketing
Have great customer service
Experience:
A minimum of 1-2 years in a BPO setting or equivalent as a nurse or in the medical field
Prior experience as a Customer Service Representative is helpful
Manatal

Central Luzon
Permanent
Full-time