Virtual AssistantYempo

We have an exciting opportunity available for a Virtual Assistant to work the night shift in our Ortigas office.
We currently offer work-from-home (WFH) arrangements, until the quarantine is fully lifted and we are ready to move back to our office. You must be WFH-capable with strong internet connection. We will provide the work equipment upon commencement.
When you join Yempo, you'll receive the following fantastic benefits:
Highly competitive salary - paid weekly!
HMO enrollment on commencement
HMO dependent added for each year of service
20 vacation days and 7 sick days per year
Annual performance bonus and incentives
Annual salary reviews and increases
Working with prestigious clients, and highly professional and friendly co-workers
Bright and cheerful, open-plan work environment
Free cooked rice, snacks, and hot drinks
Company polo shirts
Our Client
In this position, you will be assigned to our client located in Los Angeles, California. They are a fast-growing Managed Services Provider focused on the SMB market, where employees love technology, are self-motivated, and like to help people solve their IT challenges.
Your Responsibilities
This person will be responsible for answering all calls for the company, gathers all the information about the issue the user is experiencing and creates a ticket in the system. In this role, the successful hire's duties and tasks include:
Customer Service
Improving client service, perception, and satisfaction
Acting as the single point of contact to the client for all types of service requests
Communicating with clients as required, keeping them informed of incident progress, and notifying them of impending changes or agreed outages
Leading with empathy and working through high-stress situations
Support Coordination
Pre-processing service requests as they arrive through email, manual entry, or direct client input
Scheduling internal and field technical resources in the dispatch portal
Monitoring resource schedules to ensure prompt time entry on service requests
Improving usage and increasing the productivity of IT support resources
Your Background
To qualify for this role, you are required to have:
2-4 years of experience as a Virtual Assistant, providing support to onshore clients
2-4 years of experience in Client Management
Technical awareness: the ability to match resources with technical issues appropriately
Service awareness of all organization's key IT services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Interpersonal skills: telephony skills, communication skills, active listening, and client-care
Excellent written and oral English communication skills
Basic computer and operating system knowledge
The ability to multi-task and adapt to changes quickly
Typing skills to ensure quick and accurate entry of service request details
Self-motivation and the ability to work in a fast-moving environment
A good sense of humor
Yempo

Ortigas Center, Pasig City
Permanent
Full-time