user access AdministratorCGI

Position Description: The User Access Analyst (Change Management) is to act as main contact for the Services team with respect to Change management, Quality, and PMO matters on the client's accounts and its projects. Your future duties and responsib Position Description: The User Access Analyst (Change Management) is to act as main contact for the Services team with respect to Change management, Quality, and PMO matters on the client's accounts and its projects. Your future duties and responsibilities: . Collaboration with the onshore counterparts in completing Impact Assessments and Price Presentations of software changes/releases/solutions which the resource will then issue to the external customer. . Change administration by doing Change Request processing, Change reporting, Remedy CR ticket updates, logs/trackers/database maintenance, and other ad hoc reports/tasks. . Quality management activities such as internal audits of software release projects, audit defects monitoring and resolution, and contract management. . Maintenance of OFD/Quality Plans, Security Policy/Plan, and other Service Management documents. . PMO activities not limited to on/off onboarding, user access management, create/maintain org chart using MS Visio. . Creation of monthly required reports and distribution as requested. Internal reporting is also required to ensure the highest level of data integrity is upheld. Required qualifications to be successful in this role: . IT/Computer Science graduate . Knowledge in the IT Change Management process . Preferably has knowledge in Impact Assessments of software changes/releases . Preferably has knowledge in Pricing Presentations of software changes/releases . Basic financial background is an advantage . Understanding of UK energy trading and settlement principles is an advantage . Strong sense of ownership and commitment skills. Commitment to stay with the project for at least two years. . Willing to stay late in some days during deliveries to ensure meeting the SLA/OLAs (mid-shift towards graveyard) . Strong organizational skills and has utmost attention to details . Customer/Client-oriented to ensure that good collaboration with onshore counterparts and external customers satisfy their need . Strong communication, interpersonal, teamwork, and organizational skills with superior verbal and written communication skills, with an emphasis on tact and diplomacy . Proven ability to consistently and positively contribute in a high-paced, changing work environment with the ability to prioritize multiple functions and tasks and manage time efficiently . Self-directed, detail-oriented problem solver with a strong desire to contribute to the organization's reputation and success Skills: Change Management Communication (Oral/Written) What you can expect from us: Build your career with us. It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change-supporting our clients' digital journeys and offering our professionals exciting career opportunities. At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create. Be part of building one of the largest independent technology and business services firms in the world. Learn more about CGI at www.cgi.com. No unsolicited agency referrals please. CGI is an equal opportunity employer.
Monster

Philippines
Permanent
Full-time