urgent! Team LeaderEdvocomm

TEAM LEADER - BLUEVUA ACCOUNT
 
Location: Lapu-Lapu / Mactan
Shift: Night Shift
Work Setup: Onsite
 
About Bluevua:
 
Bluevua is a leading brand of premium water filtration systems, designed to give households access to clean, healthy, and great-tasting water. Known for innovation, quality, and reliability, Bluevua products make everyday living healthier and more sustainable. As part of our growing team, you'll be helping customers enjoy better water solutions worldwide.
 
Responsibilities:
Lead and motivate a team to deliver excellent customer experiences.
Monitor team performance, ensuring KPIs and service standards are consistently met.
Handle escalations and provide solutions for customer concerns.
Conduct coaching, mentoring, and performance reviews for agents.
Collaborate with management to identify process improvements and training needs.
Ensure compliance with company policies and procedures.
Qualifications:
Must be a resident of Lapu-Lapu or Mactan.
At least 2 years of experience in Customer Service or Technical Support.
Strong leadership and communication skills.
Ability to handle pressure in a fast-paced, customer-driven environment.
Flexible, reliable, and willing to work night shifts.
Why Join Us?
Be part of a growing global account with career advancement opportunities.
Supportive team culture and leadership development.
Competitive compensation package.