urgent! Japanese Speaking support specialistUpsell-Technologies Philippines, Inc.

UPSELL-TECHNOLOGIES PHILIPPINES, INC.
 
Is currently looking for:
 
JAPANESE SPEAKING SUPPORT SPECIALIST
 
Location: Ayala Center Cebu Tower, Cebu Business Park, Cebu City
 
Position Type: Full-time; on-site/remote
 
Japanese-Speaking Customer Support Specialist
 
Job Summary:
 
We are looking for a customer-focused professional to join our team and provide exceptional support to Japanese-speaking clients. You will handle inquiries, troubleshoot issues, and ensure client satisfaction across multiple platforms.
 
Responsibilities:
Handle inbound/outbound calls, emails, and chat inquiries from Japanese-speaking customers.
Diagnose and resolve customer issues promptly and professionally.
Maintain accurate records of customer interactions using the company CRM system.
Stay updated on company products, services, and policies to deliver accurate information.
Collaborate with team members to improve customer service processes.
Qualifications:
Fluent in Japanese and English (spoken and written).
Previous experience in a call center or customer service role is preferred.
Strong communication and problem-solving skills.
Tech-savvy, with proficiency in using computer systems and CRM tools.
Ability to work in a fast-paced environment and adapt to customer needs.
Note: Applicants who do not speak Japanese will not be considered.