urgent in need Team Leader - davaoTalent Outsourcing Channel Solutions

Urgent in need of a Team Leader to start ASAP in Davao City!Responsibilities:
Monitors team performance and oversees day-to-day operations
Maintains an in-depth knowledge of account/s
Drives performance, motivates and reinforces teamwork
Communicates relevant information to the team on a timely basis
Conducts up-training on process and policies update as needed
Monitors and evaluates phone calls and emails for quality assurance
Provide feedback and quality evaluation coaching weekly
Conducts annual performance reviews
Conducts 4th and 5th-month assessment to probationary employees
Provides team performance reports and analysis
Conducts employee performance review with Ops Manager
Recognizes high performance and rewards accomplishments
Qualifications:• At least more than 1 year inbound experience
Proven leadership skills and functional knowledge in BPO Industry
Excellent oral and written communications skills
Proficient in writing reports and business correspondences
Strong interpersonal skills
Customer-oriented
Perks and Benefits:
Government mandated benefits
Fixed rest days on weekends
• 13th month bonus incentive
Summary of role requirements:
Looking for candidates available to work on weekdays
1 year of relevant work experience required for this role
Working rights required for this role