We expect you to be a capable leader with excellent communication skills. You should be proactive to ensure effective collaboration and optimize team operations.
 
Duties and Responsibilities are the following but may not be limited to:
Set clear team goals and motivate team members
Help to setup an inspiring team environment with an open communication culture
Oversee daily operations, delegating tasks and setting deadlines
Identify training needs and provide coaching
Interact with team members to receive their feedback and help resolve any problems
Supervise team performance and prepare reports on its metrics
Encourage high performance, creativity, and risk-taking
Improve team's productivity
Administer monthly scorecards to track associates' KPI reliability
Assist in coordinating PTO requests
Check process updates and assist new team members with onboarding
Develop and maintain team-building activities
Latitude of work is not just for one role
Handle associates with various roles
Job Requirements
2+ years' experience working as a Team Leader or Supervisor
Excellent practical knowledge of performance metrics
Good experience with PC, particularly with Microsoft 365 Applications
Strong communication and leadership skills
Strong decision-making, organizational and time-management skills
US Healthcare and Brightree experience is a plus
Willing to work onsite (Oakridge Business Park, A.S. Fortuna St., Mandaue City, Cebu) and can start ASAP.
BS or BA in a related field, a degree in Management, or training in team leading will be a bonus
What's in store for you?
Competitive salary package, company bonuses, and performance incentives
Weekends Off
Paid Training
20 Paid- Time Off Credits (Vacation Leaves and Sick Leaves)
Monthly engagement programs
Night differential
Healthy and encouraging work environment
Career growth and promotion opportunities
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Strategic Office Support Incorporated
About the company

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