Urgent Hiring - team leader! earn up to 40k monthly + hmo & government benefits + fixed weekends offInnoVAte.Ly, OPC.

ABOUT US
 
InnoVAtely.OPC is a US-based Outsourcing company (or BPO) established since 2012.
 
We recruit Philippines-based talent with the intent to give our clients the ability to delegate day-to-day tasks. We recruit professional, dependable, and diligent individuals who are dedicated to building long-term relationships.
 
Our office is located in Cebu where most corporate USA companies are based.
 
Apply now and be a part of our growing company!
 
QUALIFICATIONS (Non-negotiable)
At least 2-3 years supervisory experience in a BPO set-up
Proven leadership skills and functional knowledge in BPO Industry
Excellent oral and written communications skills
Proficient in writing reports and business correspondences
Strong interpersonal skills
Customer-oriented
KEY-ROLES AND RESPONSIBILITIES
Monitors team performance and oversees day-to-day operations
Maintains an in-depth knowledge of account/s
Provides feedback and coaching to a team of Virtual Assistants
Provides weekly or bi-weekly performance coaching
Drives performance, motivates and reinforces teamwork
Communicates relevant information to the team on a timely basis
Conducts up-training on process and policies update as needed
Monitors and evaluates phone calls and emails for quality assurance
Provide feedback and quality evaluation coaching weekly
Conducts annual performance reviews
Conducts 4th and 5th-month assessment to probationary employees
Provides team performance reports and analysis
Conducts employee performance review with Ops Manager
Recognizes high performance and rewards accomplishments
PERKS AND BENEFITS
Competitive salary of up to Php40,000 monthly
Government-mandated benefits
HMO benefit upon hire date
Fixed rest days on weekends
13th-month bonus incentive
Annual salary increase