urgent hiring: senior Operations ManagerFoundeverTM

FOUNDEVER ASIA INC. CEBU is looking for SENIOR OPERATIONS MANAGER.
 
Earn competitive salary and great benefits!
 
Responsibilities:
This position is primarily accountable for establishing and maintaining a sound operational system that is based on client needs and continuous improvement in order to effectively maximize customer satisfaction, revenue, and maintain competitive edge.
Oversees the conduct of the whole operations in order to ensure that all divisions are synergized and
aligned.
Responsible for the ongoing relationship management with client organization. This relationship is driven
by very specific metrics for performance and cost.
Responsible for communication with Executive Teams at Sykes and Clients on progress, issues, and
costs.
Deals with pricing and contract negotiations and other cost issues that pertain to the operations in general.
Manages and designs quality and productivity programs for the division in order to build awareness among
its team members under the light of continuous improvement.
Accounts for a systematic, standardized, and updated process across all division.
Ensures effective implementation of all programs under the end-to-end requirement of the client.
Formulates region-wide goals and action plans according to the strategic directions of Sykes.
Proactively look for ways to increase efficiency through process improvements and new ways of performing tasks.
Plans and administers the division's budget to monitor cost and analyze variances.
Supervises and motivates the team to ensure an acceptable level of productivity.
Attends seminars and conferences and does waterfall training to Account managers.
Provides developmental path for account managers.
Meet with client teams on a regular basis to negotiate service levels and staffing levels to meet customer
needs.
Responsible for the training and development of direct reports to ensure continuous progress for us to
deliver quality and excellence in our service to the client.
Minimum Qualifications:
College degree in Business Management/Administration or equivalent combination of education and directly related experience
4-8 years of directly related experience, including 3 or more years of supervisory and leadership experience.
Demonstrated strong leadership skills with ability to manage large groups of people in a customer contact center environment. 
Strong verbal/written communication and facilitation skills.  Strong interpersonal skills and experience demonstrating successful Associate, customer and client relationships. 
Demonstrated knowledge of contact center operations and customer support functions.
For more information, please visit our website at https://foundever.com/