Urgent Hiring: healthcare representativeFusion BPO Services Phils. Inc.

JOB DUTIES & RESPONSIBILITIES:
These tasks are subject to change depending on the nature of service of the division/department or business direction. 
Works on a team and serves as the client's point of contact with questions or concerns
Exhibit a high level of empathy and soft skills when working with customers
Must own client issues, from start to finish
Anticipate the client's next five questions and provide the answers before they ask
Provide a personal, easy, reliable, and clear experience to our clients so they know that account as a world-class service provider
Build, maintain, and foster positive relationships with Plan Administrators and Brokers to ensure retention and growth
Handle confidential information with tact and discretion according to all HIPAA legislation
Educate clients on systems, tools, and policies related to our products and services
 Maintain organized account information on each client
Collaborate with internal partners to develop and execute business plans and strategies
Remain well versed in all regulations related to business services
Utilize company resources to maximize efficiency
Perform any other duties, pertaining to the business needs, as assigned by Client Experience Manager
REQUIREMENTS
 
Must have a passion for service
Be a team player
Be a keen problem-solver that can think on his/her feet
Be a self-starter who is comfortable taking the initiative
Must be the kind of person that is always up for a challenge
Superior written, verbal, and organizational skills
Be highly detail-oriented and possess strong multitasking and time management skills
Work well under stressful situations and manage a large client block with high call and email volumes at times
Must be able to rely on your resources and quickly research a response - if you don't know something, you Google it
Ability to work and thrive in an energetic, fast-paced environment
Highly goal-oriented and self-motivated
Forward-thinking and easily adaptable to change
Ability to set and exceed client expectations
Have a desire to grow and advance within the organization
Ability to navigate between multiple web-based programs
CREDENTIALS & EXPERIENCE:
2 to 3 years Healthcare experience, preferred
Intermediate to advanced Microsoft Excel experience, preferred
Experience in Benefits Administration, preferred
 
PHYSICAL DEMANDS AND WORKING CONDITIONS:
Work in an office environment; sustained posture in a seated position for prolonged periods of time; use hands to grasp and reach; occasionally stoop or kneel; see, hear, and speak with sufficient acuity to successfully perform all aspects of the job; use telephone and write or use a keyboard to communicate through written means; lift up to five pounds of weight.
Minimum Qualifications
At least SHS graduate
At least 6 months BPO Exp (Preferrably with Healthcare)
Excellent communication skills - verbal and written
Willing to work on-site
Can start ASAP
JOIN US today and enjoy the following benefits:
✔️ Exciting performance-based incentives 
✔️ HMO with Dental coverage + FREE dependent
✔️ Exciting performance-based incentives
✔️ Career development 
✔️ Paid Trainings
✔️ Life insurance program 
✔️ Government benefits & Salary package from day one 
 
Location
Cebu: 7th Floor, Robinson's Cybergate Cebu, Fuente Osmeña, Don Gil Garcia St,