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Urgent hiring for training managers! start asap!Fusion BPO Services Phils. Inc.

Workplace: Cebu
Salary: Agreement
Work form: Full time
Posting Date: 21/01/2024
Deadline: 28/02/2021

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Company Overview
 
With 14 years of experience serving 100+ clients across all industries, Fusion BPO Services Group delivers world-class call center, outsourcing and customer care services from 9 global centers in USA, Canada, El Salvador, Philippines, Jamaica, Albania, UK and India.
 
At Fusion BPO we hire and train the best of agents. We have a professional group of agents dedicated to serve your business at any cost. Replete with advanced as well as cutting-edge technology and a global delivery model, our agents are capable of offering vertically integrated BPO services. Located in USA, Canada, India, Philippines, El Salvador, Albania and Jamaica, Fusion BPO Services is well equipped with a global delivery model that delivers services 24x7.
 
Check out our Facebook page: https://www.facebook.com/fusionbpocebu/
 
JOIN US today and enjoy the following benefits:
HMO with Dental coverage + 1 FREE dependent
Exciting performance-based incentives
Career development
Life insurance program
Vacation and family leave programs
Quarterly team-building activities
Free weekly in-house massage
Familial environment
Our office is located at the heart of Cebu City - FuenteOsmeña Circle
TRAINING MANAGERS
 
Job Description:
Responsible for the performance evaluation and certification of the trainers through coaching, mentoring, class observations and assessments
Establishes team and individual goals in alignment with the program and/or company goals
Identifies and assesses future and current training needs and ensures effective training and facilitation
Designs, develops, and implements training and continuous professional development programs
Designs course curriculum based on needs analysis results, employee feedback, client expectations, leadership requests, industry best practices and existing L&D strategies
Applies a wide range of tools to plan, analyze, and oversee the program’s performance to make sure there are improvements
Monitors and evaluates training program’s effectiveness, success and ROI periodically and report or communicate on them
Manages agreed and approved training budget
Maintains a keen understanding of training trends, developments and best practices
Ensures that all training materials are always updated and are managed properly
Liaise closely with the different teams (Operations, Quality) and Clients to ensure training and knowledge base is up to date and employees are up to speed on changes and updates
Manages training needs of all employees in collaboration with relevant departments like Operations and Quality 
Manages and resolves escalations related to Training
Other responsibilities as assigned
Qualifications:
Minimum 3 years of experience as Training Manager
Proficiency with technology, customer care and sales.
Pioneered successful training programs
Familiarity with different training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)
Exceptional verbal and written communication skills
Strong writing and record keeping ability for reports and training manuals
Strong understanding of company products, policies, and services

Other Info

Managerial / Supervisory

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Fusion BPO Services Phils. Inc.


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