un it HeadShoppersstop

Job Description
Job Description :
Key Accountabilities/Responsibilities
The most important end-results for which an incumbent would be held responsible at the end of the year.
Topline Growth
Regular review of Business and workout strategies on week basis.
Focus on Private Brands to boost sales.
Monitoring the business and availability of top 10 departments.
Strategy to increase Market Share.
Increase Customer entry through incentives during off peak Customer Entry time and Tie-ups for customer crossover.
Improve Stockturns.
Strategy for improvement in percentage of First Citizen Silver and gold sales.
Organizing and implementing sales programmers and brand strategies.
Strategies to Improve cash-memo size and quantities.
Section wise Manpower allocation as required.
Customer Retention.
Align Visual Merchandise to Sales plans to boost sales.
Omni Channel Business
Ensuring clear communication and understanding of Omni-channel business, its business impact and benefits to all team members on regular basis for increasing associate involvement.
Push maximum number of app downloads in the store.
Smooth inventory sharing for online orders.
Facilitating picking accuracy.
Fecilitating smooth exchanges/returns for a hassle free after sale experience.
Store Processes & Audit
Responsible for conserving and protecting assets by Managing assets judiciously for higher asset turnover.
Regular stock take of Assets.
Perpetual Inventory Control system.
Ensure all assets buying as per plans and approvals.
Responsible for conserving and protecting assets by Managing assets judisiously for higher asset turnover.
Corporate Governance at the unit level encompassing all legal and statutory requirements.
Ensure that security system are followed and awareness of security procedures.
Ensure housekeeping standards are maintained and replenishment followed
Crisis handling.
Set monitoring process for target review and sensitise CCA's to identify customers seeking help.
Ensure that laid out policies and procedures are followed.
Maintain and Improve Service Standards
Development of Customer Service Processes and Facilities.
Improving Customer Service Index
Ensure that the departments are kept customer friendly to enable them buy without human intervention
Ensure that all standard operating procedures and systems are followed
To ensure that Seconds per items(SPI) is at the minimum (15 seconds)
To ensure that manpower is available as per A, B, C categorisation of the departments
To ensure that the stipulated quality and time lines are maintained for alterations
To ensure soliciting customer feedback forms, ensure action on the floors and reply back within 72 hours
Ensure Product training for all CCA's
Ensure that exchanges are minimum and within norms.
Leading People
Development and training of unit team
Motivation and counselling
Improve productivity through Manpower Allocation
Improve Employee Satisfaction Index
Employee relations
Fair appraisals process and review
Work discipline
Setting KRA's for the team and ensure support to achieve it
Certified trainer for RSS and ACE
Improve Profitability & Resource Management
Defectives handling :Ensure action on defective pieces from customer/vendors on a weekly basis. Ensure action on shop soiled merchandise periodically
Loss prevention and shrinkage control
Ensure high margin merchandise is given priority to sell
Optimise maintainance costs and negotiate AMC's
Control costs and expense.
Maintain & build PR and Business Relations
Drive and initiate local schemes and promotions in the store
Business relations and negotiations for the store
Media Relations
Strategies sales plans Budgeting & control
Ensure documentation and communicating market development and business trends for future planning
Competition mapping - Monitoring competition to study their products, prices, merchandise, customers and opportunities
Ensure learning from business, customers and employees are documented and consider them while planning for the coming season.
Ensuring space returns
Budgeting
Preparation, analysis and review of Reports
Review of expenses and PICS every fort night
Responsible for Store Image
Organizing and implementing brand building strategies.
Ensure that standardized systems of stacking and stocking are followed
Ensure that the guildelines given by VM are followed.
Role :
Key Accountabilities/Responsibilities
The most important end-results for which an incumbent would be held responsible at the end of the year.
Topline Growth
Regular review of Business and workout strategies on week basis.
Focus on Private Brands to boost sales.
Monitoring the business and availability of top 10 departments.
Strategy to increase Market Share.
Increase Customer entry through incentives during off peak Customer Entry time and Tie-ups for customer crossover.
Improve Stockturns.
Strategy for improvement in percentage of First Citizen Silver and gold sales.
Organizing and implementing sales programmers and brand strategies.
Strategies to Improve cash-memo size and quantities.
Section wise Manpower allocation as required.
Customer Retention.
Align Visual Merchandise to Sales plans to boost sales.
Omni Channel Business
Ensuring clear communication and understanding of Omni-channel business, its business impact and benefits to all team members on regular basis for increasing associate involvement.
Push maximum number of app downloads in the store.
Smooth inventory sharing for online orders.
Facilitating picking accuracy.
Fecilitating smooth exchanges/returns for a hassle free after sale experience.
Store Processes & Audit
Responsible for conserving and protecting assets by Managing assets judiciously for higher asset turnover.
Regular stock take of Assets.
Perpetual Inventory Control system.
Ensure all assets buying as per plans and approvals.
Responsible for conserving and protecting assets by Managing assets judisiously for higher asset turnover.
Corporate Governance at the unit level encompassing all legal and statutory requirements.
Ensure that security system are followed and awareness of security procedures.
Ensure housekeeping standards are maintained and replenishment followed
Crisis handling.
Set monitoring process for target review and sensitise CCA's to identify customers seeking help.
Ensure that laid out policies and procedures are followed.
Maintain and Improve Service Standards
Development of Customer Service Processes and Facilities.
Improving Customer Service Index
Ensure that the departments are kept customer friendly to enable them buy without human intervention
Ensure that all standard operating procedures and systems are followed
To ensure that Seconds per items(SPI) is at the minimum (15 seconds)
To ensure that manpower is available as per A, B, C categorisation of the departments
To ensure that the stipulated quality and time lines are maintained for alterations
To ensure soliciting customer feedback forms, ensure action on the floors and reply back within 72 hours
Ensure Product training for all CCA's
Ensure that exchanges are minimum and within norms.
Leading People
Development and training of unit team
Motivation and counselling
Improve productivity through Manpower Allocation
Improve Employee Satisfaction Index
Employee relations
Fair appraisals process and review
Work discipline
Setting KRA's for the team and ensure support to achieve it
Certified trainer for RSS and ACE
Improve Profitability & Resource Management
Defectives handling :Ensure action on defective pieces from customer/vendors on a weekly basis. Ensure action on shop soiled merchandise periodically
Loss prevention and shrinkage control
Ensure high margin merchandise is given priority to sell
Optimise maintainance costs and negotiate AMC's
Control costs and expense.
Maintain & build PR and Business Relations
Drive and initiate local schemes and promotions in the store
Business relations and negotiations for the store
Media Relations
Strategies sales plans Budgeting & control
Ensure documentation and communicating market development and business trends for future planning
Competition mapping - Monitoring competition to study their products, prices, merchandise, customers and opportunities
Ensure learning from business, customers and employees are documented and consider them while planning for the coming season.
Ensuring space returns
Budgeting
Preparation, analysis and review of Reports
Review of expenses and PICS every fort night
Responsible for Store Image
Organizing and implementing brand building strategies.
Ensure that standardized systems of stacking and stocking are followed
Ensure that the guildelines given by VM are followed.