Underwriting AssistantQBE Insurance

Primary Details Time Type: Full time
Worker Type: Employee
Underwriting assistant will be responsible for: 1. Reach out to brokers on behalf of underwriters for outstanding subjectivities which includes processing and sending Broker of Record (BOR) letters2. Resolve all billing issues with accounting discrepancies for payment/cancellation/late notice (reach out to broker on behalf of underwriter if needed)3. Review primary/underlying policies received from broker for excess policies4. Issuance of invoice when account is issued outside of Majesco system5. Ensure that brokers; needs are met within 24 hours specially on loss runs, renewal application, endorsements, invoices, policies on rush requestResearch and gather all pertinent information using process knowledge and judgment before coordinating with underwriters and brokers
Primary Responsibilities
Provide recommendations on business improvement (e.g. opportunity on TAT/SLA)
Maintain product, system and process knowledge
Ensure compliance with QBE policies, procedures and relevant legislations
Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
Establish and maintain a good working relationship with stakeholders
Resolve escalated complaints in a timely manner
Monitor all pending items from brokers and clients for existing policies by following required processes and guidelines to support business strategy
Assist with new submission reviews, buyer research and underwriting model completion by applying sound judgment to minimize risk and contribute to business growth
Assist with the preparation of binder and policy documents by adhering to deadlines and guidelines to send complete and accurate details to broker
Issuance of policies (MOP and WINS systems)
Track new and pending claims status by liaising between the company and broker to contribute to the underwriting planning process
Ensure accuracy on processing transactions
Focus on accuracy and adhere to state regulatory requirements
Take and resolve escalations in relation to the process
Prepare, update and proof read new and existing process desktop procedures (DTPs) and reports
Allocate workload if necessary
Manage workflow and ad-hoc requests including reporting performance dashboards and KPIs
Conduct training needs of existing team and new hires if necessary
Required Education
Bachelor's Degree or equivalent combination of education and work experience
Required Experience
1 year relevant experience
Preferred Competencies/Skills
Negotiate skillfully in tough situations with both internal and external groups to settle differences
Use multiple resources to gather and analyze information and use logic to address work-related
issues and problems
with minimum noise
Proficient verbal and written communication skills
Proficiency in MS tools
Excellent customer service focus
Analytical and problem Solving skills
Keen to details
Administration and Organisation skills
Excellent interpersonal skills
Adaptable to change in a high changing environment
Presentation skills
Preferred Knowledge
Understanding of MLPL products and procedures
Products and concepts relating to the Specialty Insurance
Fundamental knowledge on customer service
Basic knowledge on insurance preferred
QBE Cultural DNA
Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) - because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:-We are customer-focused-We are technical experts-We are inclusive-We are fast-paced-We are courageous-We are accountable-We are a teamAll employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices
US Only - Disclaimer
To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Job Type
Individual Contributor
Global Disclaimer
The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
Application Close Date: 30/08/2022 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
QBE Insurance

Cebu
Permanent
Full-time