Description
Prepares client proposal and pricing, if needed Arranges and prepares Case Studies, Client Presentations, Client site visit and due diligence Plan, manage and take lead in project implementation and set-up of Contact Center (POC, Pilot or Full Operations) ensuring optimization of resources and proper management of cost, time and quality. Ensure all operating requirements are developed, tested and approved prior to implementation.
• Develop direct reports through training, coaching, regular communication, performance appraisal and feedback. Manage workloads and project assignments of direct report Strategic/Business Planning Prepare, identify and cascade Business Plans, KRAs, KPIs and action plans (long term and short term). Prepare departmental budgets and ensure department works within approved budget.
• Protects the organization's assets thru upholding the principles of the Quality Information Security Management System (QISMS). Ensures confidentiality, integrity, and availability of information critical to fulfilling the organizations business functions.
• Prepare and submit weekly updates and monthly project reports and scorecards
• Perform benchmarking and R&D.
• Minimum of 2 years' Operations/Shift Manager experience. Must have in-depth knowledge/exposure to all aspects of operations.
Education:
Completed any Bachelor's Degree or Post Graduate Degree
Work Experience:
• At least 5 years of work experience in a related field, 2 years of which in a Managerial capacity in a BPO setting with relevant contributions done in ProjectManagement, Business Development and Contact Center Operations
• Experience in transitioning accounts an advantage.
• Preferably with a background in Healthcare.
• Proficient in MS Word, Excel and Powerpoint, Project and Visio.
• Amenable to work on a nightshift schedule
Requirements
Years of experience: 2
Language(s): Tagalog
Availability for travel: No
Availability for change of residence: No
Prepares client proposal and pricing, if needed Arranges and prepares Case Studies, Client Presentations, Client site visit and due diligence Plan, manage and take lead in project implementation and set-up of Contact Center (POC, Pilot or Full Operations) ensuring optimization of resources and proper management of cost, time and quality. Ensure all operating requirements are developed, tested and approved prior to implementation.
• Develop direct reports through training, coaching, regular communication, performance appraisal and feedback. Manage workloads and project assignments of direct report Strategic/Business Planning Prepare, identify and cascade Business Plans, KRAs, KPIs and action plans (long term and short term). Prepare departmental budgets and ensure department works within approved budget.
• Protects the organization's assets thru upholding the principles of the Quality Information Security Management System (QISMS). Ensures confidentiality, integrity, and availability of information critical to fulfilling the organizations business functions.
• Prepare and submit weekly updates and monthly project reports and scorecards
• Perform benchmarking and R&D.
• Minimum of 2 years' Operations/Shift Manager experience. Must have in-depth knowledge/exposure to all aspects of operations.
Education:
Completed any Bachelor's Degree or Post Graduate Degree
Work Experience:
• At least 5 years of work experience in a related field, 2 years of which in a Managerial capacity in a BPO setting with relevant contributions done in ProjectManagement, Business Development and Contact Center Operations
• Experience in transitioning accounts an advantage.
• Preferably with a background in Healthcare.
• Proficient in MS Word, Excel and Powerpoint, Project and Visio.
• Amenable to work on a nightshift schedule
Requirements
Years of experience: 2
Language(s): Tagalog
Availability for travel: No
Availability for change of residence: No
Other Info
₱ 110,000.00 monthly · Quezon City, National Capital Region · Today, 04:19 PM
Salary
₱ 110,000.00 monthly
Salary
₱ 110,000.00 monthly
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NeksJob Philippines
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Position tsd Manager recruited by the company NeksJob Philippines at Quezon, Quezon, Joboko automatically collects the salary of Apply, finds more jobs on TSD Manager or NeksJob Philippines company in the links above
About the company
NeksJob Philippines jobs
₱ 15,000.00 monthly · Batanes, Cagayan Valley · 14 September (updated)