Treasury senior specialistThe Manufacturers Life Insurance Co (Phils) Inc( Manulife Philippines )

Job Description
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
Job Description
Responsibilities:
1. Develop subject matter expertise in day-to-day transaction processing in the Infor ERP and Kyriba payments hub.
2. Review, release and follow up on rejected or flagged transactions in the Kyriba payments hub.
3. Monitor incoming and outgoing file dashboards in Infor and/or Kyriba to ensure daily payment files are received between a) business units policy administration systems and Infor ERP b) Infor ERP and Kyriba and c) Kyriba and banks.
4. Trouble shoot any issues found in file transmission between Admin Systems, Infor, Kyriba and banking partners. Escalate issue to the relevant support team as and when needed.
5. Follow through with the relevant support teams to ensure any issues escalated are resolved in a timely manner.
6. Document issues and ensure that the Production issues log is maintained for operational risk reporting and monitoring.
7. Respond to BU queries related to Infor, Kyriba and/or banking partners and escalate as needed to ensure timely resolution of BU queries within SLAs.
8. Provide reporting to BUs as needed or support BUs in using the system for self-service where applicable.
9. Complete manual tasks as assigned, that are not currently streamlined in the go-forward Infor ERP and Kyriba payments. This includes but is not limited to 1) cheque stock reconciliation 2) paid exception processing 2) manual wire processing not supported by Infor and/or Kyriba 3) periodic reporting not available through Infor/Kyriba. 4) Tasks deemed as Canada only.
10. Work closely with the onshore/offshore team to ensure activities are covered, share knowledge and support the efficiency of the team.
11. Support user training in Infor and/or Kyriba payments hub for new business units users or treasury operations staff. Support Treasury Operations transformation initiatives as required. Work closely with team leads/managers to continue driving process improvements related to Infor, Kyriba or manual processes.
Education and Experience:
Diploma or bachelor's degree in Commerce, Business Administration, Finance or related area
CTP or another treasury/finance related certification. Knowledge of treasury operations and cash management is required.
Proficient in the use of Microsoft Office including Advanced Excel skills and working knowledge of Project Management Software
1-3 years experience in a large and/or complex organization handling time critical or sensitive processes.
Knowledge/Skills/Competencies
Exposure to the Cash Management industry / treasury systems a definite asset
Strong communication skills with the ability to interact with internal and external stakeholders at various levels of the organization and the ability to negotiate and implement change
Demonstrated influence and negotiation skills
Knowledge of Manulife's business areas and systems preferred
Ability to manage multiple high priority initiatives
Strong organizational/planning, time management and prioritization skills
Independent and proactive detailed and task oriented
Proven problem solving and analytical skills with the ability to analyze and provide solutions to complex and unique situations
Strong research and documentation skills
Proficient in the use of Microsoft Office including Advanced Excel skills and working knowledge of MS Project
Problems/Challenges:
Treasury Operations processes and tasks must be completed in a fast-paced, time-sensitive environment under strict controls and policies mandated by the organization.
To mitigate the risk of financial loss to the organization, there is a zero-level tolerance for error. This can be challenging in an open and busy work environment.
There is a requirement to work on Canadian-only statutory holidays on a rotation basis and occasional work outside normal business hours.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC on the Toronto, New York, and the Philippine stock exchanges, and under 945 in Hong Kong.
Manulife is an Equal Opportunity Employer