treasury Operations analystThe Manufacturers Life Insurance Co (Phils) Inc( Manulife Philippines )

Job Description
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
Job Description
Job Summary
Treasury Operations is the center of excellence, with in-depth knowledge of banking payment and collection infrastructure and processes. Treasury Operations is responsible for providing support and subject matter expertise to Asia Treasury Office (ATO) and Asia Business Units, to support the full array of operational activities including cheque deposit and payment, incoming and outgoing wire transfers, payment exception handling and cash forecasting & positioning.
The position performs cash management administrative functions including cash forecasting, cash positioning, in achieving the daily SLAs and time cut-offs, accuracy targets and the operational goals and objectives of the team. The incumbent is responsible for monitoring and executing time sensitive transactions and respond to queries from internal stakeholders, troubleshooting and resolving any issues during the daily process, ensuring all start of day, end of day and month end activities are completed within the designated time frame.
Overview
MBPS is officially registered as Manulife Data Services, Inc. but with an official trade name of Manulife Business Processing Services. MBPS is a Global Shared Service Centre providing Operations Administration, Finance, Investments, Contact Center, Cl aims, New Business and Underwriting, Actuarial, Legal & Compliance and Enterprise Technology Services to Manulife Companies around the world. MBPS is headquartered in Quezon City, Philippines. MBPS has approximately 5,000 employees across Manila, Cebu, and Chengdu (China).
MBPS consists of highly motivated and experienced professionals committed to customer delight. Our customers include Business Units across Asia and North America.
Role and Responsibilities
Reporting directly to MBPS Treasury Operations Team Leader, this role is responsible for the daily execution of all Cash Management Operations tasks for Asia Treasury Office (ATO) with focus on BAU tasks. This role will support various projects of Asia Treasury Office (ATO) to deliver the transformation goals and objectives of the team.
The Treasury Operations Analyst will work with Group Treasury and BUs focusing on liquidity management, non-technical cash management enhancement, various analytics and insights, and banking relationship management to realize best practice in Treasury in every aspect. Monitor all file transmissions from Admin Systems to Bank, ensuring that all expected files are loaded according to the daily process schedule. Investigate and resolve any transaction rejects or file integration failures. Escalate failures or rejects that cannot be resolved immediately to the Finance Technical Lead, and/ or other designated team work with the designated team to troubleshoot the problem, determine solution and implement fix. Log into online banking applications, download statements or reports, apply stated processes to identify and record transactions that are required to be entered in the Treasury applications. Escalate all System (Infor), Bank or Job Failure/ issues to Senior Management and log these issues in our daily issue summary perform investigation for these issues and inform all affected parties Investigate and respond to queries from business units regarding payment status (invoice inquiry) or payment rejection reasons Administer payment execution via CBJETS as instructed by Asia Treasury Office (ATO) ensuring all details in the request form are inputted 100% accurately in Infor. Support the Asia Cash Management Operations Team Leader in the execution of Transformation and Advisory projects.
Qualifications:
University degree in Accounting, Finance, or Business-related courses.
Minimum 3-5 years of relevant experience in Finance or Treasury Operations
With experience in Project Management and has deployed process improvement initiatives
Ability to work in ambiguous environment and adapt to change while managing time and workload
Experience using a treasury management system is an asset - Infor AP, CB, CTM, eTreasury and Kyriba
Experience using on-line banking applications is required.
Ability to connect the dots between different sources of information to investigate variances and explain the reason for the observed differences using the treasury management system and other sources of information.
Attention to detail and ability to react quickly and respond to problems within tight deadlines.
Proactive - willing to identify issues, ask questions, recommend alternative solutions and implement the agreed upon solution.
Team player and ability to work as a team within a fast-paced environment with tight deadlines and critical functions that demand a high level of accuracy.
Exposure to Automation projects is an advantage
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC on the Toronto, New York, and the Philippine stock exchanges, and under 945 in Hong Kong.
Manulife is an Equal Opportunity Employer