travel AssociateSmartsourcing

Why Smartsourcing?
We're a certified
Awarded by HR AISA as a
to Work for in the Philippines * We are CCAP and IBPAP registered
What's in it for you?
Above-industry salary package
Day Shift
Fixed weekends off
HMO coverage for you and your dependent/s after one (1) month
Free lunch every day
Free coffee every day (latte, americano, or cappuccino)
Subsidized gym membership at Holiday Gym
What will be your tasks?
Greet callers with a friendly and professional tone, and ask how they can be assisted
Complete admin tasks which includes, but not limited to, tour count, food count, tracking of bookings, and booking reports
Ensure accuracy in all bookings, reports, tasks
Take calls, answer email inquiries, complete bookings, chat support
Take care of missed calls and return calls
Provide callers with information on touring products offered
Assist in addressing basic customer concerns
If needed, provide additional support to the AU team
Proven high-level communication skills - written & verbal
Experience in Tourism/Hospitality industry is preferred
Basic phone customer service training is an added advantage
Proven strong admin skills is a huge plus
Well-oriented with any of the following: Microsoft Office applications, any CRM, database management, and other web and desktop applications
Able to multitask effectively with a very keen eye for detail
Smartsourcing

Cebu City, Cebu
Permanent
Full-time