traning and Quality Manager with tech and sales background for cebu (can start asap)บริษัท เทเลไดเร็ค เทเลคอมเมิร์ซ (ประเทศไทย) จํากัด

BeMore!
 
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
 
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
 
Top reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
Develop and mentor both Training and Quality staff: identify performance opportunities, strengths and develop individual plans for each staff member
Lead the team to focus on operational and client goals; and work closely with the Operations team to achieve quantitative and qualitative targets specified by the client
Produce and prepare a wide variety of training materials as well as recommend improvements to training and processes to ensure material remains fresh and relevant
Produce weekly and monthly reports or as needed for the following: performance of Training and Quality staff, Training and Quality performance of the account; and other reports needed by Operations Director or the client
Continuously liaise with staff across the operational teams with the aim to provide the highest standard of training and quality for all departments
Work closely with client to implement initiatives/ system changes
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Training and Quality Management System of TDCX.
Who are we looking for?
Minimum of 2 years in college, preferably a bachelor's degree
At least 5 years experience in BPO or similar environment
At least 2 years experience in supporting a customer service account as a trainer, quality analyst or leadership role in a BPO set-up.
At least 1 year in sales program as a trainer, quality analyst or leadership role in a BPO set-up
At least 3 years Training and Quality management experience
Extensive customer service experience in a BPO setting or similar environment
Sufficient experience in consultative selling/needs-based selling/upselling
Who is TDCX?
 
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
 
TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.
 
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.
 
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.