Training & quality - vismin 2021Concentrix

Job Title: Training & Quality - VisMin 2021
Job Description
Communication/Negotiation:
· Assess the progress of the trainees, map the areas of improvement, and share the feedback with the participants as per the defined process.
· Work in a team and extend cooperation to different departments to create conducive & cohesive training environment.
· Interacts with clients when necessary for training purposes
Problem Solving:
· Assess training needs and provide training opportunities to ensure consistent performance in account's key metrics.
· Identify potential process issues among the team and present recommendations to address this.
· Manage data and create reports capturing performance gaps, and achievements of programs handled.
· Partners with quality team to determine areas of opportunity in agent performance.
Contribution/Leadership:
· Conduct refresher trainings for the existing team members
· Act as a change agent and provide implementation assistance as and when the need arises
· Provide subject matter expertise on processes
· Recommends changes to curriculum, methods or activities based on observations during training delivery.
Location: PHL Cebu City - The Link
Language Requirements:
Time Type:
Concentrix

Cagayan de Oro City, Misamis Oriental
Permanent
Full-time