Training ManagerTech Mahindra

KEY RESPONSIBILITIES:
Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company.
Provide excellent customer service and determine the needs of the client.
Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance.
Participate in the development and presentation of proposals for business development.
Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals.
Profit and Loss
Establish operations objectives and work plans, delegate assignments to subordinate Trainers when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction.
Manage and drive performance from the Trainers and Trainees in meeting SLAs and KPIs
Manage program attrition
People development
Analyze performance trends and provide process improvements and resolution
Collaborate with the Support groups in identifying gaps in the process and providing action plans and resolution
REQUIRED:
Candidate must possess at least a Bachelor's/College Degree , Preferrably Post Graduate Diploma / Master's Degree , any field.
At least 6-8 years of working experience in the related field is required for this position.
Applicants must be willing to work in IT Park,Lahug,Cebu City.
Preferably Assistant Manager / Managers specializing in Training & Development or equivalent.
Excellent written and verbal communication skills
Excellent people management
Strong interpersonal and influencing abilities
Strategic thinking that can develop business (training) plans
Able to work in business opportunities, growth, and revenue
Bossjob

Cebu City, Cebu
Permanent
Full-time