Training ManagerCallMax Solutions

Identify and assess the training needs of the organization through job analysis, career paths and consultation with managers.
Develop individualized and group training programs that address specific business needs.
Develop training manuals that target tangible results.
Implement effective and purposeful training methods.
Effectively manage the training budget.
Evaluate organizational performance to ensure that training is meeting business needs and improving performance.
Assess employees' skills, performance and productivity to identify areas of improvement.
Drive brand values and philosophy through all training and development activities.
Effectively communicate with team members, trainers and management.
Create a curriculum to facilitate strategic training based on the organizations goals.
Select and manage resources, including working with both internal employees and training vendors to develop and deliver training.
Manage the technologies and technical personnel required to develop, manage and deliver training.
Keep abreast of training trends, developments and best practices.
A minimum of 3 years experience in training and development management in the BPO industry required.
Excellent written and verbal English communication skills - neutral to American accent, conversational, grammatical.
Excellent interpersonal communication skills.
Superb track record in developing and executing successful training programs.
Critical thinker with innovative problem solving skills.
Highly computer literate with proficiency in MS Office and related business and communication tools.
Familiar with traditional and modern training processes.
Fantastic organizational and time management skills.
Strategic and creative mindset.
Meticulous attention to detail.
Paid Vacation Leave
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Mid-Senior Level / Manager Education and Training Business Process Outsourcing 1 opening Bachelor's degree graduate
CallMax Solutions provides dedicated virtual support to companies worldwide, handling their in-house needs. CallMax Solutions was founded in New York and has quickly grown across to the Philippines. Our success is due to our commitment of excellent customer service, dedicated back office support and supporting our dedicated employees through great Cloud software and services. Our training is designed to help each of our valuable employees to learn, grow and thrive to their fullest potential. CallMax Solutions is handpicking candidates who are passionate about delivering excellent customer service, work in a job environment of team work and accountability, and will play a role in shaping CallMax's future.
Kalibrr

Imus, Cavite
Permanent
Full-time