Training Manager (call center/bpo)Integrated Call Center Solutions (Philippines), Inc.
Workplace: Cebu
Salary: Agreement
Work form: Full time
Posting Date: 08/11/2025
Deadline: 03/01/2021
Do you possess 2+ years expereince as a Training Manager? We have an immediate opening for a Training Manager to support our growing business in Mandaluyong who will support the delivery of new call center agent training prorgams for new hire and existing employees in a customer service environment! This position allows you flexibility to work onsite and remotely. Interested? Apply Today!
ESSENTIAL DUTIES:
Maintains administrative records related to training, such as schedules and rosters, and communicates this information through computer systems, files, or responding to phone or email inquiries.
Assembles and distributes course materials and teaching aids. Identifies and communicates errors, gaps or inaccuracies in the training materials
Works with vendors and other third party sources to coordinate technical or professional training offerings.
Hire, train and coach staff in standard policies, procedures, and best practices.
Identify opportunities for operational improvements and recommend/implement solutions.
Monitor and motivate staff including delivering performance appraisal and corrective action.
Answer agent questions regarding best practices or handle escalations.
Deliver face-to-face and virtual classroom training, creating a positive learning environment and ensuring that all delegates receive appropriate motivation, direction, coaching and feedback to achieve the learning objectives.
Answers routine inquiries regarding training courses and schedules.
REQUIRED EDUCATION AND EXPERIENCE:
Minimum High School Diploma
Minimum 2 years management experience in a training environment
Proficiency with computers, Microsoft Office and internet.
Exceptional verbal and written communication skills.
Excellent Time management and organizational skills
Ability to coach, train, motivate employees and evaluate their performance
PERKS & BENEFITS
Annual Salary Range: 600,000 - 750,000 (based on experience)
Stable Full-Time Employment & Bonus/Incentive Pay
Insurance & Other Company Benefits
Fun, Healthy Work Environment
ESSENTIAL DUTIES:
Maintains administrative records related to training, such as schedules and rosters, and communicates this information through computer systems, files, or responding to phone or email inquiries.
Assembles and distributes course materials and teaching aids. Identifies and communicates errors, gaps or inaccuracies in the training materials
Works with vendors and other third party sources to coordinate technical or professional training offerings.
Hire, train and coach staff in standard policies, procedures, and best practices.
Identify opportunities for operational improvements and recommend/implement solutions.
Monitor and motivate staff including delivering performance appraisal and corrective action.
Answer agent questions regarding best practices or handle escalations.
Deliver face-to-face and virtual classroom training, creating a positive learning environment and ensuring that all delegates receive appropriate motivation, direction, coaching and feedback to achieve the learning objectives.
Answers routine inquiries regarding training courses and schedules.
REQUIRED EDUCATION AND EXPERIENCE:
Minimum High School Diploma
Minimum 2 years management experience in a training environment
Proficiency with computers, Microsoft Office and internet.
Exceptional verbal and written communication skills.
Excellent Time management and organizational skills
Ability to coach, train, motivate employees and evaluate their performance
PERKS & BENEFITS
Annual Salary Range: 600,000 - 750,000 (based on experience)
Stable Full-Time Employment & Bonus/Incentive Pay
Insurance & Other Company Benefits
Fun, Healthy Work Environment
Other Info
Managerial / Supervisory
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Integrated Call Center Solutions (Philippines), Inc.
About the company
Position Training Manager (call center/bpo) recruited by the company Integrated Call Center Solutions (Philippines), Inc. at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on Training Manager (Call Center/BPO) or Integrated Call Center Solutions (Philippines), Inc. company in the links above
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