training Coordinator - muntinlupa city, ncrUnitedHealth Group

Job Description: * Facilitate New Hire Training, Refresher Training, Upskill/Cross skill training as per business requirements
Participate in training readiness meetings and coordinate with Talent Acquisition and Operations for class readiness
Supervise employees through training and assist in successful transition to operations
Oversee employee performance during training and evaluate assessment results
Manage performance through coaching, create individual development plans and recovery plans within the training timeline to ensure new hire goals are met
Appropriately document employee performance, prepare training reports to record progress
Make recommendations for content/format improvements/optimization
Participate in process improvement and innovation projects
Perform research required to update/develop material for the training program
Lead or Assist in developing, updating, and maintaining knowledge base, SOPs, Facilitator guides and participant handbooks
Perform applicable post-training activities, as required (e.g., roster reporting, classroom reset, storage of supplies/materials)
Ensure consistent global compliance with operating standards and regulatory requirements
Collaborate with Operations and recommend training solutions
Meet or exceed established business MBOs of quality and speed to delivery
Behavioral competencies such as, but not limited to:
Acting ethical and with integrity
Customer centricity
Team Player but able to work independently
Communicating effectively
Supporting change and innovation
Making fact-based decisions
Delivering quality results
Fosters and collaborates with all internal and external customers to ensure higher productivity leading to customer satisfaction.
Contribute ideas and proactively share knowledge expertise for the overall benefit of the team
Assisting in the Company's ongoing development through the identification of organizational and role specific training needs, delivering programs which enhance the overall capability of the Company.
Education Requirements
Graduate degree or equivalent experience preferred
Healthcare Background preferred-based program preferred
Certification or equivalent in Facilitation Skills preferred
Technical Skills
Foundational proficiency with Microsoft applications like MSWord MSExcel, MSPowerpoint, OneNote
Good understanding of video conferencing tools to conduct virtual training (example - MS Teams, Webex, etc.)
Good understanding of business & process specific tools like claims platforms, case tracking systems, reporting or dashboard tools to coordinate and extract agent performance
Basic understanding of SOP Creation, Flowcharting, Charts, etc.
Process Specific Skills
Experience of working with US based clients preferred
Subject Matter expert - demonstrate knowledge of product, process, tools and SOP knowledge inclusive of knowledge of applicable operational platforms (e.g., workflows, procedures, systems)
Experienced in US Healthcare Laws and Regulations
Soft skills
Excellent written and spoken communication skills
Excellent interpersonal skills, demonstrate friendliness, patience and collaborative personality
Knowledge of learning models, facilitation skills preferred
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2022 Optum Global Solutions (Philippines) Inc. All rights reserved.
UnitedHealth Group

Alabang, Muntinlupa City
Permanent
Full-time