training and quality AssociateCircles.Life
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 01/01/2021
Training and Quality Associate, Philippines
Why apply to Circles.Life?
Circles.Life is not just your digital telco provider. Since our launch, we revolutionised the telco industry by seamlessly integrating both telco and digital lifestyle services on our Circles-X platform. Over the past years, we have captured more than 5% market share in Singapore, launched in Australia and Taiwan while attaining record breaking CSAT and NPS (+50). We were voted the Top Employer in Digital Telco and also became an accredited winner in showcasing excellence in workplace culture in 2019.
Mission
As the Training and Quality Associate, you are meticulous, energetic and have a passion for customer service, training and quality.
As a key member of our team, your responsibilities include but not limited to:
Facilitate and deliver training for new hires, cross training, up-skilling/up-training, refreshers, and product updates.
End to end responsibility of training deliverables like throughput, certification, and early production performance.
Ensure all training reports including internal stakeholder and clients should be shared on time accurately. Provide daily, weekly & monthly reports on training attendance, training hours, training scorecards
Develop and organize related materials and documentation including concise content, learning theory, training aids, audiovisuals, documentation, and procedures for course delivery
Reviews training program content and one's performance then recommends improvement plans.
Evaluate cases and audit for errors. Document internal audits and other quality assurance activities. Implement appropriate corrective actions.
Update the process manuals, process flows and knowledge repository and maintain QA log files at an individual level
Create/Present reports and analysis on Quality data and or improvements, Data Analysis. Creates Action plans/items, initiatives, and recommendations to improve the team and program performance
What we're looking for:
Above average verbal and written English communication skills. Must have Language proficiency (incl. Grammar and Structural Language Functions, Pronunciation, etc.)
Bachelor's degree in any related field.
At least 2 years' experience as a learning specialist with strong facilitation, problem solving, research and decision-making skills. Proven ability to create structured training material.
Additional experience as a Quality Analyst is a plus.
Must have intermediate knowledge on Call Center Fundamentals
Must be knowledgeable in GSuite applications with above average knowledge on Sheets and Slides.
Must have working knowledge of various Adult Learning principles and methods.
Must have sound understanding on the Training Cycle (incl. Training design, Training administration, Training Needs Analysis Training Evaluation and Management, etc.)
Must have no issues with attendance and have a positive work attitude AT ALL TIMES. Willing to work overtime, during weekends, and holidays.
Strong organizational and time management skills with the ability to plan and prioritize
Experience coaching and mentoring others in a complex, fast-paced contact center environment.
Interested to know more about us? | | | * "
" * "
"
Circles.Life is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
To all recruitment agencies: Circles.Life will only acknowledge resumes from agencies specifically retained for the role.
We regret to inform you that only shortlisted candidates will be contacted for interviews.
Circles.Life
Why apply to Circles.Life?
Circles.Life is not just your digital telco provider. Since our launch, we revolutionised the telco industry by seamlessly integrating both telco and digital lifestyle services on our Circles-X platform. Over the past years, we have captured more than 5% market share in Singapore, launched in Australia and Taiwan while attaining record breaking CSAT and NPS (+50). We were voted the Top Employer in Digital Telco and also became an accredited winner in showcasing excellence in workplace culture in 2019.
Mission
As the Training and Quality Associate, you are meticulous, energetic and have a passion for customer service, training and quality.
As a key member of our team, your responsibilities include but not limited to:
Facilitate and deliver training for new hires, cross training, up-skilling/up-training, refreshers, and product updates.
End to end responsibility of training deliverables like throughput, certification, and early production performance.
Ensure all training reports including internal stakeholder and clients should be shared on time accurately. Provide daily, weekly & monthly reports on training attendance, training hours, training scorecards
Develop and organize related materials and documentation including concise content, learning theory, training aids, audiovisuals, documentation, and procedures for course delivery
Reviews training program content and one's performance then recommends improvement plans.
Evaluate cases and audit for errors. Document internal audits and other quality assurance activities. Implement appropriate corrective actions.
Update the process manuals, process flows and knowledge repository and maintain QA log files at an individual level
Create/Present reports and analysis on Quality data and or improvements, Data Analysis. Creates Action plans/items, initiatives, and recommendations to improve the team and program performance
What we're looking for:
Above average verbal and written English communication skills. Must have Language proficiency (incl. Grammar and Structural Language Functions, Pronunciation, etc.)
Bachelor's degree in any related field.
At least 2 years' experience as a learning specialist with strong facilitation, problem solving, research and decision-making skills. Proven ability to create structured training material.
Additional experience as a Quality Analyst is a plus.
Must have intermediate knowledge on Call Center Fundamentals
Must be knowledgeable in GSuite applications with above average knowledge on Sheets and Slides.
Must have working knowledge of various Adult Learning principles and methods.
Must have sound understanding on the Training Cycle (incl. Training design, Training administration, Training Needs Analysis Training Evaluation and Management, etc.)
Must have no issues with attendance and have a positive work attitude AT ALL TIMES. Willing to work overtime, during weekends, and holidays.
Strong organizational and time management skills with the ability to plan and prioritize
Experience coaching and mentoring others in a complex, fast-paced contact center environment.
Interested to know more about us? | | | * "
" * "
"
Circles.Life is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
To all recruitment agencies: Circles.Life will only acknowledge resumes from agencies specifically retained for the role.
We regret to inform you that only shortlisted candidates will be contacted for interviews.
Circles.Life
Other Info
Philippines
Permanent
Full-time
Permanent
Full-time
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Circles.Life
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