As a Trainer, you will play a crucial role in ensuring the effective training and development of newly hired or tenured Customer Service Representatives and Production representatives within the Operations Department.
A day in the life of a trainer includes . . .
Primary Responsibilities
Conduct training for new Customer Support and Production Representatives.
Develop and refine program materials aligned with company goals.
Facilitate nesting for newly endorsed representatives in Customer Service and Production.
Create evaluations and exercises to gauge trainees' understanding and performance.
Recommend qualified graduates to the Operations team.
Submit comprehensive weekly evaluation reports on trainee performance.
Ensure compliance with company policies and issue warnings when necessary.
Conduct weekly coaching sessions with trainees.
Conduct enhancement training as needed.
Maintain consistency in training materials and practices.
Attend weekly meetings with other trainers and management.
Secondary Responsibilities
Ensure optimal learning for students before deployment.
Provide training reports to Department Managers.
Conduct company orientation when needed.
Handle Customer Service/Production tasks for continuous learning.
Understand Operations department needs and coordinate with relevant stakeholders.
Efficiently utilize training resources.
Stay updated on company developments and industry trends.
Address changing needs of the Operations workforce in coordination with relevant teams.
This job is perfect for you if you have . . .
Graduate Of Any 4 Year Course
At least 1 year experience of being a trainer in the BPO industry
Strong English communication skills, both verbal and written
Computer proficiency for reporting and creating training materials
Coaching background in call center setting required
Ability to independently develop training modules
Desired qualities: Interpersonal skills, Self-management, Enthusiasm, Reliability, Self-motivation, Positive Attitude
Aligned with core values such as: (1) Integrity over personal gain; (2) Embraces and drives positive change, adaptable; (3) Committed to continuous improvement; and (4) Values teamwork and collaboration
A day in the life of a trainer includes . . .
Primary Responsibilities
Conduct training for new Customer Support and Production Representatives.
Develop and refine program materials aligned with company goals.
Facilitate nesting for newly endorsed representatives in Customer Service and Production.
Create evaluations and exercises to gauge trainees' understanding and performance.
Recommend qualified graduates to the Operations team.
Submit comprehensive weekly evaluation reports on trainee performance.
Ensure compliance with company policies and issue warnings when necessary.
Conduct weekly coaching sessions with trainees.
Conduct enhancement training as needed.
Maintain consistency in training materials and practices.
Attend weekly meetings with other trainers and management.
Secondary Responsibilities
Ensure optimal learning for students before deployment.
Provide training reports to Department Managers.
Conduct company orientation when needed.
Handle Customer Service/Production tasks for continuous learning.
Understand Operations department needs and coordinate with relevant stakeholders.
Efficiently utilize training resources.
Stay updated on company developments and industry trends.
Address changing needs of the Operations workforce in coordination with relevant teams.
This job is perfect for you if you have . . .
Graduate Of Any 4 Year Course
At least 1 year experience of being a trainer in the BPO industry
Strong English communication skills, both verbal and written
Computer proficiency for reporting and creating training materials
Coaching background in call center setting required
Ability to independently develop training modules
Desired qualities: Interpersonal skills, Self-management, Enthusiasm, Reliability, Self-motivation, Positive Attitude
Aligned with core values such as: (1) Integrity over personal gain; (2) Embraces and drives positive change, adaptable; (3) Committed to continuous improvement; and (4) Values teamwork and collaboration
Submit profile
Author Solutions Philippines Inc.
About the company
Floor Trainer/Fitness Instructor
IPAMS (Industrial Personnel and Management Services, Inc.)
SAR 2,222.00 - 2,223.00 per month
IPAMS (Industrial Personnel and Management Services, Inc.)
SAR 2,222.00 - 2,223.00 per month
Sales Trainer | Earn 50k+ Monthly | No Weekend Work!
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Apply now as a CSR! Earn 22K starting pay
Cebu, CebuAgreement
Position Trainer recruited by the company Author Solutions Philippines Inc. at Cebu, Cebu, Joboko automatically collects the salary of ₱24,000 - 27,000 per month, finds more jobs on Trainer or Author Solutions Philippines Inc. company in the links above
About the company