Roles and Responsibilities:
Strong, experienced individual for HLS business who must be well versed with patient calling processes, services & products and has trained batches in the same cycle space
Improving Accounts/Teams performance through refresher Training and motivate team to achieve desired quality and production targets
Planning and process development - Innovate to optimize production and constantly improve Production, Quality and AHT/ART
Participate and contribute in client conference calls, management meetings and department meetings
Identify training needs and arrange for training, re-training and cross training, as required
Support and monitor day-to-day work processes and meet production and Service Level Agreements (SLA) related to Training
Conduct periodic and surprise audits and checks to ensure compliance with documented policies and procedures
Facilitate to meet contractual obligations and client expectations
Draw a plan of action in coordination with Managers, AM (Assistant Manager) and the Quality Analyst based on feedback to continue to improve operational & Training performance
Ascertain training areas based on reports from the Quality Analyst and reduce unwanted costs
Development and maintenance of Standard Operating Procedures (SOP) and other documentation to ensure uniformity across teams and processes
Responsible for studying the client processes gathering all information and ensuring seamless implementation
Working out detailed project plans for implementation through the initial period of pilot testing and establish firm communication channels with the client for all types of escalations. Account management and Client relationship management
Develop team excellence
Ensure consistent training Review's with other departments
Education and Experience:
UG/PG Graduation in any stream with excellent comm skills in English (Written and Spoken)
Overall 5+ years of RCM experience having strong knowledge in Patient call services alongwith 2+ years of experience as trainer
Wipro
Strong, experienced individual for HLS business who must be well versed with patient calling processes, services & products and has trained batches in the same cycle space
Improving Accounts/Teams performance through refresher Training and motivate team to achieve desired quality and production targets
Planning and process development - Innovate to optimize production and constantly improve Production, Quality and AHT/ART
Participate and contribute in client conference calls, management meetings and department meetings
Identify training needs and arrange for training, re-training and cross training, as required
Support and monitor day-to-day work processes and meet production and Service Level Agreements (SLA) related to Training
Conduct periodic and surprise audits and checks to ensure compliance with documented policies and procedures
Facilitate to meet contractual obligations and client expectations
Draw a plan of action in coordination with Managers, AM (Assistant Manager) and the Quality Analyst based on feedback to continue to improve operational & Training performance
Ascertain training areas based on reports from the Quality Analyst and reduce unwanted costs
Development and maintenance of Standard Operating Procedures (SOP) and other documentation to ensure uniformity across teams and processes
Responsible for studying the client processes gathering all information and ensuring seamless implementation
Working out detailed project plans for implementation through the initial period of pilot testing and establish firm communication channels with the client for all types of escalations. Account management and Client relationship management
Develop team excellence
Ensure consistent training Review's with other departments
Education and Experience:
UG/PG Graduation in any stream with excellent comm skills in English (Written and Spoken)
Overall 5+ years of RCM experience having strong knowledge in Patient call services alongwith 2+ years of experience as trainer
Wipro
Other Info
Cebu City, Cebu
Permanent
Full-time
Permanent
Full-time
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Wipro
About the company
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Quezon City, Metro Manila
Position Trainer recruited by the company Wipro at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on Trainer or Wipro company in the links above
About the company
Wipro jobs
Quezon City, Metro Manila