TrainereLink Systems & Concepts Corp.

Qualifications and experience required for this role
 
Essential
 
·         At least 2 to 3 years’ sales and customer service experience in a call centre environment is required
·         Minimum of one-year supervisory and/or training experience or equivalent
Required
·         Employee development
o    Ability to train, present, facilitate for learning development
o    Coaching, mentoring and skills development activities
·         Developing Strong Teams
o    Foster supported, conducive and good working relationships with individual team members and as a whole
o    Organize team engagement activities (team building activities, huddles, focus-group discussion, team meetings)
·         Time and Personal Management
o    Prioritize workstream and deliverables based on objective, urgency and impact
o    Demonstrate sound decision making in situations that require immediate action or flexibility from usual
·         Delivery of Tasks
o    Complete reports and tracking for record-keeping and data gathering
Desired
·         Instructional Design
o    Experience and or competence in processing learning needs to Learning Materials
o    Ability to identify root-cause of learning gap and recommend learning initiatives
o    Utilize instructional design tools (Adobe Animate, Adobe Captivate, Articulate 360, Audacity, Vyond and others)
o    Familiarity with Learning Management Systems
 
Expected
·         Excellent communication skills, both written and verbal
·         Good technical skills in the use of Microsoft Tools (PowerPoint, Excel and others)
·         Flexible and is able to quickly adapt to changing business needs and processes.
 
Special Requirements
·         Capable of working flexible and/or longer hours when required due to business exigencies
·         Excellent selling skills such as but not limited to closing ability and negotiation
·         Adapt and model ideal behaviors required of leadership and aligned to company values and culture
 
 

2 to 4 Years Experience