Trainer
Do you have passion in refining new talents and make them better?
Do you have the flexibility to work autonomously in a start-up environment?
Dou you have outstanding presentation abilities?
Imagine having the opportunity to join an organization that is committed to your professional growth and development. At Quantrics, you will be a part of our amazing team where you will have an opportunity to work with other like minded and passionate individuals in an environment where it is fun, fast paced, exciting and ever changing.
You will have an opportunity to:
Be accountable for facilitating the initial and continuous training of all call center agents and establishing the foundational behaviors they need to deliver superior service to our customers. You will also be required to monitor agent progress as they learn and understand multiple key performance indicators. Coaching and supporting agents to learn new concepts are part of your responsibilities as well.
Lead classes of either new or existing agents through various types of call center training efforts
Ensure agent comprehension of critical learning elements and track agent progress through course modules, with the assistance of in-course exercises and quizzes
Act as a subject matter expert on all training questions, documenting any issues or inconsistencies in training content
Keep classes focused
Adhere to training timelines
Monitor areas of agent confusion or non-comprehension and implement interventions to correct training issues
You will be a great fit on our team if...
Flexibility to work autonomously in a start-up environment, where constant change abounds
Excellent presentation/facilitation skills, with experience in a training/facilitation role
Outstanding written and verbal English communication, interpersonal and client presentation abilities
Detail- and process-oriented
Candidate must possess at least a High School Diploma (College/University degree or equivalent preferred)
A minimum of 1 year of call center experience, preferably with 2 years of customer service experience
Ability to operate independently, with the decision-making skills necessary to function in potentially high-stress situations
Proactive and action-oriented with proven ability to work with minimal supervision and direction
Strong leadership and coaching ability
Ability to put complex theories into simple and easy-to-apply terms
Ability to work in a 24/7 rotating shift environment - night shifts will be required
Willingness to travel
If this role sounds interesting to you, please click apply. We'd love to hear from you!
Bossjob
Do you have passion in refining new talents and make them better?
Do you have the flexibility to work autonomously in a start-up environment?
Dou you have outstanding presentation abilities?
Imagine having the opportunity to join an organization that is committed to your professional growth and development. At Quantrics, you will be a part of our amazing team where you will have an opportunity to work with other like minded and passionate individuals in an environment where it is fun, fast paced, exciting and ever changing.
You will have an opportunity to:
Be accountable for facilitating the initial and continuous training of all call center agents and establishing the foundational behaviors they need to deliver superior service to our customers. You will also be required to monitor agent progress as they learn and understand multiple key performance indicators. Coaching and supporting agents to learn new concepts are part of your responsibilities as well.
Lead classes of either new or existing agents through various types of call center training efforts
Ensure agent comprehension of critical learning elements and track agent progress through course modules, with the assistance of in-course exercises and quizzes
Act as a subject matter expert on all training questions, documenting any issues or inconsistencies in training content
Keep classes focused
Adhere to training timelines
Monitor areas of agent confusion or non-comprehension and implement interventions to correct training issues
You will be a great fit on our team if...
Flexibility to work autonomously in a start-up environment, where constant change abounds
Excellent presentation/facilitation skills, with experience in a training/facilitation role
Outstanding written and verbal English communication, interpersonal and client presentation abilities
Detail- and process-oriented
Candidate must possess at least a High School Diploma (College/University degree or equivalent preferred)
A minimum of 1 year of call center experience, preferably with 2 years of customer service experience
Ability to operate independently, with the decision-making skills necessary to function in potentially high-stress situations
Proactive and action-oriented with proven ability to work with minimal supervision and direction
Strong leadership and coaching ability
Ability to put complex theories into simple and easy-to-apply terms
Ability to work in a 24/7 rotating shift environment - night shifts will be required
Willingness to travel
If this role sounds interesting to you, please click apply. We'd love to hear from you!
Bossjob
Other Info
Antipolo City, Rizal
Permanent
Full-time
Permanent
Full-time
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Quantrics Enterprises, Inc.
About the company
Quantrics Enterprises, Inc. jobs
Bicol Region ,
Position Trainer recruited by the company Quantrics Enterprises, Inc. at Rizal, Antipolo, Joboko automatically collects the salary of , finds more jobs on Trainer or Quantrics Enterprises, Inc. company in the links above
About the company
Quantrics Enterprises, Inc. jobs
Bicol Region ,