trainer - CollectionsSutherland

Sutherland is seeking an organized and goal-oriented person to join us as a Lead - Trainer. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!Job Description:As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training. you are also expected to:Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.Fill out accurate reports.Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.Facilitate all aspects of floor-training and BQM Training for the program.Responsible for self-skilling & certification during periods of un-activity (classroom) - Supervise and coach learners in nesting & BQM type environments.Facilitate multi-hour product, behavioral or tool change type learning experiences.Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions.Coach and give feedback to trainees to help them fulfill performance metrics.Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution.Qualifications:Our most successful candidates will have:At least 1 year of work experience as a trainer.Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook)Strong English verbal and written communication skills.Strategic in developing solutions and process improvements.Willingness and ability to work in a shifting or graveyard schedule.Excellent ability to build networks within and across functions through proactive communication.Ability to maintain a high degree of confidentiality and professionalism is critical.Strong work ethic, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities are essential.Internal Qualifications:
Must have FY25 PDP score of Exceeds Most or Clearly Exceeds.
Tenure of at least 18 months.
No Active DA.
Additional Information:All your information will be kept confidential according to EEO guidelines.
Sutherland

Central Luzon
Permanent
Full-time