Ticketing agent (full-time)Go Fly First

GO FLY FIRST
 
Is currently looking for:
 
TICKETING AGENT (FULL-TIME)
 
JOB RESPONSIBILITIES:
 
Responsibilities of Ticketing and Back Office Agent include, but not limited to:
Ticket issuance using online tools and GDS
Credit card verification / fraud detection and monitoring
Flight search and quotation, as needed
Liaise with Sales Team, flight consolidators, and other relevant departments for prices and availability
Coordinate with airlines regarding client requests such as cancellations and changes
Answer customer queries and resolve customer issues by email and/or phone call, as necessary
Update and maintain internal trackers and perform ticketing-related administrative tasks
Communicate process updates and concerns in a timely manner with teammates and management
Constant and on-time communication with clients and team members via email, Skype, and/or SMS.
JOB REQUIREMENTS:
Strong problem-solving and analytical skills
Excellent attention to detail
Strong organizational and time management skills
Self-starter, proactive, and responsible
Willing to work on shifting schedules
Strong background on customer service, flight search and booking, and travel basics
Expertise in world geography, airline alliances, and travel industry terminologies
Knowledge in MS Office (Excel, Word), Google Sheets, GDS (Worldspan, Sabre, Amadeus), and online travel booking systems
Perks and Benefits: HMO upon regularization, paid leaves