temporary hrsc AdministratorADI International

Under the supervision of the Global HR Shared Services Manager, this position will be focused on delivering a high level of customer service and operational support to HRSSC and HR team, Managers and Employees. In this role, the admin support will al Under the supervision of the Global HR Shared Services Manager, this position will be focused on delivering a high level of customer service and operational support to HRSSC and HR team, Managers and Employees. In this role, the admin support will also provide support in the transitioning of services to the center, including the testing, reengineering, and implementation of reengineered HR processes. Following the implementation of the Service Center, the admin support will also participate in efforts to continuously improve the services being offered to employees. Key Responsibilities: Provides administrative support to HRSSC organizations which includes but not limited to employee kiosk maintenance, forms management and reproduction, employee transaction acknowledgement, filing, photocopying, faxing, office supplies and drinking water procurement, routing of documents, billings tracking, office cleanliness, answering calls, voicemail handling, new hire and statutory transactions support, etc. Maintain and file personnel records. Document processes owned and ensure they are current Maintain good understanding of the Connections business model, the departments and the personnel along with their areas of expertise. Maintain strong working relationships with Connections employees Coordinate special projects as assigned. Responds to phone/online inquiries from employees and managers related to HR programs, policies, procedures, and tools. Provides complete and accurate response to each inquiry, and escalates inquiries according to pre-defined escalation procedures when necessary. Performs work in accordance with pre-determined SLA's. Continually maintains working knowledge of HR programs, policies, and processes. Processes back-end transactions like COE requests Promotes and adheres to Company's commitment on corporate social responsibility. Qualifications: EDUCATION EXPERIENCE COMPETENCIES College graduate 1-2 years of related, progressive HR administrative experience KNOWLEDGE Basic knowledge on HR processes Must have previous admin or clerical experience Must have good computer skills specially Windows applications Knows how to operate printer, photocopier, fax machine, etc Has very good organization and coordination skills BEHAVIOR Detail-oriented Adaptability: quickly learns new tools, processes and procedures. Ability to identify critical situations and take action to escalate a given process or circumstance when appropriate Excellent team player Able to perform job responsibilities with minimal supervision Good time management skills MOTIVATION COMMUNICATION Good customer service orientation while maintaining a high level of integrity and confidentiality with each interaction. Good Call handling Good documentation Good verbal, written, interpersonal and telephone communication skills Willing to work in a mid shift / rotational shift Key Responsibilities: Provides administrative support to HRSSC organizations which includes but not limited to employee kiosk maintenance, forms management and reproduction, employee transaction acknowledgement, filing, photocopying, faxing, office supplies and drinking water procurement, routing of documents, billings tracking, office cleanliness, answering calls, voicemail handling, new hire and statutory transactions support, etc. Maintain and file personnel records. Document processes owned and ensure they are current Maintain good understanding of the Connections business model, the departments and the personnel along with their areas of expertise. Maintain strong working relationships with Connections employees Coordinate special projects as assigned. Responds to phone/online inquiries from employees and managers related to HR programs, policies, procedures, and tools. Provides complete and accurate response to each inquiry, and escalates inquiries according to pre-defined escalation procedures when necessary. Performs work in accordance with pre-determined SLA's. Continually maintains working knowledge of HR programs, policies, and processes. Processes back-end transactions like COE requests Promotes and adheres to Company's commitment on corporate social responsibility. Qualifications: EDUCATION EXPERIENCE COMPETENCIES College graduate 1-2 years of related, progressive HR administrative experience KNOWLEDGE Basic knowledge on HR processes Must have previous admin or clerical experience Must have good computer skills specially Windows applications Knows how to operate printer, photocopier, fax machine, etc Has very good organization and coordination skills BEHAVIOR Detail-oriented Adaptability: quickly learns new tools, processes and procedures. Ability to identify critical situations and take action to escalate a given process or circumstance when appropriate Excellent team player Able to perform job responsibilities with minimal supervision Good time management skills MOTIVATION COMMUNICATION Good customer service orientation while maintaining a high level of integrity and confidentiality with each interaction. Good Call handling Good documentation Good verbal, written, interpersonal and telephone communication skills Willing to work in a mid shift / rotational shift
Monster

Philippines
Temporary
Full-time