temporary data processing and Quality Assurance coordinatorTTEC

CSTMPP2.Temp/Intern EX
Temporary Data Processing and Quality Assurance Coordinator
Job Description:
Data Pull:
Collaboration with Intake team to understand implementation requirements
Conduct inventory of plan documents and HLR information
Upload SBC to PDF Reader One Drive folder for benefit extraction
Schedule onboarding materials upload into Salesforce
Review PDF reader output and complete population of benefit element spreadsheet
Send necessary spreadsheet files to the CRM team for Salesforce upload (i.e., benefit, email, transfer matrix)
QA:
Conduct Full QA of Account and Plan Benefit Elements in SalesForce
Conduct EOC File Load QA (generally after OE)
Skills:
Excellent verbal, written and interpersonal communication skills
Exceptional attention to detail
Excellent Organization skills
Proficient in Microsoft Word, Excel, Visio, PowerPoint, Outlook, SharePoint and Wrike
Experience in process mapping and process improvement with a demonstrated ability to extensively analyze, build and execute business
processes and workflows
Experience developing instructional and procedural documentation and presentations
Strong organizational skills and must be detailed oriented
Exhibit excellent written and verbal communication
Demonstrates excellent customer service skills
Adapt well to change and successfully set and adjust priorities as needed
Takes high degree of ownership over their work
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.
Notice to external Recruiters and Recruitment Agencies: TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech.
TTEC

Pampanga
Temporary
Full-time