tele sales ManagerPristine Solutions Inc.

JOB DESCRIPTION
Manage various internal and external Tele-Sales programs (including retention) and teams to support Management’s and Client’s strategic vision in tele-sales
Measure the Tele-Sales effectiveness and productivity performance in order to drive the bottom-line improvements
Identify and address needs in strengthening Tele-Sales such as but not limited to developing various workflows and processes, tactics, scripts used for various Tele-Sales activities for superior customer experience, timeliness, and a high level of efficiency
Support new project / program implementation by 1) working with the key internal and external POCs at all levels to define the requirements, 2) collaborating with internal / external POCs to develop Tele-Sales programs meeting Client’s requirements, 3) managing the performance, and 5) supporting any other activities as directed.
Own and ensure the delivery of various requests end-to-end with timely and proactive engagement (e.g., change requests, escalations, inquiries)
Must collaborate internally and externally to solve complex operational issues and report to Operations Manager
Perform other relevant duties as assigned
JOB QUALIFICATION
At least 3-5 years of  experience in phone sales including outbound cold calls in gaming, online casino, IT company or E-commerce industry
Proven track record of success in Tele-Sales activities
Excellent verbal and written communications skills
Able to maintain effective working relationships with Clients and Business Partners
Able to quickly adapt to changing priorities
Able to drive results under high pressure circumstances
Detail oriented and highly organized for ensuring accuracy in various tasks handled
Able to maintain confidentiality of information handled
Exhibit great sense of urgency in managing time and accomplishing tasks
Disciplined, self-motivated and carries a keen analytical mindset
Highly proficient in MS Office products: Word, Excel, PowerPoint, Outlook
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Business Studies/Administration/Management
Specialization
BPO/Call Center
Telemarketer, Outbound Call Sales Agent, After Sales, BPO Industry Engineer