tele collector ASSOCIATEParamount Human Resource Multi Purpose Cooperative

Collector Responsibilities:
Using various skip tracing methods to locate clients.
Interviewing clients telephonically to establish their ability to pay debt.
Overcoming stall tactics and objections, and suggesting sources of money for debt payments.
Encouraging clients to utilize payment options such as credit cards, and securing information for administrative services to process.
Ensuring ACH requests are processed correctly.
Negotiating settlements by arranging clients' payments over longer time span.
Confirming clients' information and payment agreements.
Informing management regarding effectiveness of strategies for various accounts.
Complying with applicable laws, regulations, policies and procedures.
Collector Requirements:
High School Diploma, GED, or suitable equivalent.
Previous work experience in customer service, sales, collections or related field.
1+ years telemarketing experience preferred.
Excellent knowledge of collection processes.
Excellent verbal communication, negotiation and people skills.
Outstanding phone etiquette.
Proficient computer skills.
Proficient mathematical skills.
Resilient with impolite clients.
Summary of role requirements:
Flexible hours available
1 year of relevant work experience required for this role
Working rights required for this role
Expected start date for role: 29 February 2024