tele Collections associate- ortigas pasigParamount Human Resource Multi Purpose Cooperative

Duties and Responsibilities
1. Performs outgoing calls, mails, or emails in an effective and efficient way to accounts
that are on early delinquency (past due clients)
2. Advises customers of necessary actions and strategies for debt repayment and possible
legal actions for non-payments to prevent further delinquency
3. Secures outgoing productivity to the assigned accounts on regular basis, informing them
regarding their account status, total past due amount, and any other necessary
information
4. Negotiates and structures payment plans and schedules that suits customers' financial
situations
5. Maintains and updates customer information profiles
6. Responsible for account research, including skip tracing
7. Monitors commitment schedule of accounts
8. Generates reports on productivity
9. Performs other assigned tasks from time to time
Job Specifications
1. College graduate of any course provided that the
candidate has the required relevant work experience indicated and with the approval of
the hiring manager and department head.
2. Preferably with a minimum 1 year experience in Banking/Financial Services or equivalent
3. Demonstrates good interpersonal and negotiation skills for interacting with clients
4. Keen to detail to avoid errors and probable loss
5. Proficient in MS Office/Google Documents and Excel/Google Sheets
Summary of role requirements:
Flexible hours available
1 year of relevant work experience required for this role
Working rights required for this role