teir 1 Technical Support agentNext BPO Solutions

Work issues from the ticketing system (Zendesk) in a triage manner, prioritizing according to urgency.
Answer realtime requests via phone or chat, creating tickets in our ticket system. Escalate tickets to Tier 2 in a warm hand-off as needed.
Contribute to customer support knowledge base by authoring educational support articles.
Identify areas of our application that need improvement or have issues and clearly document and convey that to the development team.
Participate in the on-call support rotation for after-hours calls.
Educate customers on best practices specific to their business needs
Support sales team in demos and for advanced questions posed by prospects
Be an active part of Continuous Process Improvement by speaking up when process breakdowns occur and propose possible solutions.
You should have:
Proven track record of production
Bachelor's degree
2+ years of experience in software technical support
Excellent communication skills
Solid experience in Office productivity suites such as MS Office or Google Docs. Specifically strong experience in spreadsheets.
Experience with a ticketing system.
Self-motivated with the ability to work well both independently and within a team
Bonus points for:
Experience with Enterprise Resource Planning (ERP) software
Experience with Support tools Zendesk & HubSpot
SAAS startup experience a plus
.
-Requirements- Minimum education level: Bachelor ́s Degree
2 years of experience
Availability to travel: No
Availability of change of residence: No
" />
Teir 1 Technical Support Agent
Next BPO Solutions - Davao del Sur, Davao Region
Offer description
Permanent contract Full Time
The Tier 1 Tech Support Agent is responsible for monitoring and responding to all support channels available to our customers. These include chat & email, and ticketing system. The position will have a rotating weekend schedule for providing extended hours support.
What you'll do:
Work issues from the ticketing system (Zendesk) in a triage manner, prioritizing according to urgency.
Answer realtime requests via phone or chat, creating tickets in our ticket system. Escalate tickets to Tier 2 in a warm hand-off as needed.
Contribute to customer support knowledge base by authoring educational support articles.
Identify areas of our application that need improvement or have issues and clearly document and convey that to the development team.
Participate in the on-call support rotation for after-hours calls.
Educate customers on best practices specific to their business needs
Support sales team in demos and for advanced questions posed by prospects
Be an active part of Continuous Process Improvement by speaking up when process breakdowns occur and propose possible solutions.
You should have:
Proven track record of production
Bachelor's degree
2+ years of experience in software technical support
Excellent communication skills
Solid experience in Office productivity suites such as MS Office or Google Docs. Specifically strong experience in spreadsheets.
Experience with a ticketing system.
Self-motivated with the ability to work well both independently and within a team
Bonus points for:
Experience with Enterprise Resource Planning (ERP) software
Experience with Support tools Zendesk & HubSpot
SAAS startup experience a plus
Requirements
Minimum education level: Bachelor ́s Degree
2 years of experience
Availability to travel: No
Availability of change of residence: No
Yesterday
Thank you for helping us improve BestJobs
We take your feedback very seriously and will review it as soon as possible.
About Next BPO Solutions
Next BPO Solutions is not just a Business Process Outsourcing (BPO) company, we are your Customized Outsourcing Specialist(COS). We pride ourselves for being a company that gives our clients’ needs a more detailed attention it deserves to make sure that the services we provide are borne out of the solutions that not only matches the client’s requirements but also help them achieve, if not exceed, their business goals and objectives: more savings and increased productivity. While we adhere to th...
Next BPO Solutions is not just a Business Process Outsourcing (BPO) company, we are your Customized Outsourcing Specialist(COS). We pride ourselves for being a company that gives our clients’ needs a more detailed attention it deserves to make sure that the services we provide are borne out of the solutions that not only matches the client’s requirements but also help them achieve, if not exceed, their business goals and objectives: more savings and increased productivity. While we adhere to the industry’s best practices, we are also aware that each client’s business operations and requirements are unique, and require distinct solutions. Our clients do not necessarily have to follow our processes – we design our processes to make sure it is aligned to theirs. We are the next generation BPO service provider. As your COS, we ensure that: •We understand not only the client’s business requirements but also their business processes, so that we are able to identify the role that we play in the whole scheme of their business operations; •We employ industry standards and best practices; •We use the most effective and current tools and technologies in the implementation of a project, ensuring effective operations, measurement of tangible and intangible results and monitoring of processes; •We deploy only the best talents and skills for a client’s project. To do this, we make sure that our employees share our values and culture, are well-compensated and are happily engaged in their work and service to the clients.
Similar offers
- Davao Region, Davao del Sur
Urgent hiring for Telecom Account-TSR Work from home in Davao site! Responsible for placing orders for different telco...
May 17
- Davao Region, Davao del Sur
The Tier 1 Tech Support Agent is responsible for monitoring and responding to all support channels available to our...
Yesterday
- Davao Region, Davao del Sur
Duties & Responsibilies: • IT Support relating to technical issues involving Microsoft core business applications and...
4 days ago
- Davao Region, Davao del Sur
Primary technologies include SQL Server, HTTP / REST, Salesforce.com, Microsoft Azure,C#, Kafka, Docker, and Git....
4 days ago
- Davao Region, Davao del Sur
Job Description Responsibilities: In charge with repair of every units sold in the field. Work location: Davao; Salary...
5 days ago
- Davao Region, Davao del Sur
We are looking for awesome JavaScript developers who are proficient in Vue.js to join our team. Requirements:...
May 25
- Davao Region, Davao del Sur
Sourcing potential new customers. Maintaining regular contact with existing customers. Traveling to the customer's...
May 24
¡Don't miss any opportunity!
Receive new offers by email.
¡Don't miss any opportunity!
Write your e-mail and send you new offers.
It seems that you are already registered
Enter your password to activate the alert.
Wow, the email and password don't match
Try to activate the alert again.
I have read and accept the Legal Conditions included in the and the
Basic information about privacy and contact
Responsible
DGNET LTD.
Purpose
Respond to requests for information and/or questions made by the user -registered or not- through the web site.
Legitimation
Your consent
Recipients
Data will be transferred due to legal obligation.
Rights
You have the right to access, modify and delete the data, as well as other rights, the details of which are included in our complete Privacy Policy.
We have sent you a verification email. Review it and confirm the alert to activate it.
Great
We will notify you of new vacancies.
You already had a similar saved search alerts
Create job alert
+ Follow Send again
Unfollow
Basic information about privacy and contact
Responsible
DGNET LTD.
Purpose
Respond to requests for information and/or questions made by the user -registered or not- through the web site.
Legitimation
Your consent
Recipients
Data will be transferred due to legal obligation.
Rights
You have the right to access, modify and delete the data, as well as other rights, the details of which are included in our complete Privacy Policy.
¡Don't miss any opportunity!
Receive new notifications of Next BPO Solutions Incorrect format
Wrong password
I have read and agreed to the and the of BestJobs. Required See legal details
Teir 1 Technical Support Agent
Davao del Sur, Davao Region
¡Don't miss any opportunity!
Write your e-mail and send you new offers.
Wrong email
Wrong password
I have read and agreed to the and the of BestJobs. Required
Basic information about privacy and contact
Responsible
DGNET LTD.
Purpose
Respond to requests for information and/or questions made by the user -registered or not- through the web site.
Legitimation
Your consent
Recipients
Data will be transferred due to legal obligation.
Rights
You have the right to access, modify and delete the data, as well as other rights, the details of which are included in our complete Privacy Policy.
Enter registered email
Wrong email
Related searches
Jobs
Search jobs
Search by company
Search companies
Why do you want to report this offer?
Discriminates and / or is offensive It is an advertisement, it is not an offer They ask me for money Is it misleading or false Another reason
Explain the reason for your choiceOptional
Report
By clicking report, you agree to the and the from BestJobs to create an account, apply for job vacancies, contact potential employers and receive communications, among other services. See legal details
Basic information about privacy and contact
Responsible
DGNET LTD.
Purpose
Respond to requests for information and/or questions made by the user -registered or not- through the web site.
Legitimation
Your consent
Recipients
Data will be transferred due to legal obligation.
Rights
You have the right to access, modify and delete the data, as well as other rights, the details of which are included in our complete Privacy Policy.
BestJobs

Davao del Sur
Permanent
Full-time