technology support AnalystAppHub

Company
AppHub is a growing family of software solutions for e-commerce merchants. We acquire, grow, and create software apps for e-commerce merchants on platforms such as Shopify. Our product offering includes nearly 20 point solutions across conversion, marketing, shipping and beyond. Our integrated and bundled solutions create a more seamless experience for merchants no matter where they are in their journey.
We are a fully remote team with a culture of humble and entrepreneurial people that love what they do. We have exciting technology, are on a rare trajectory of growth, and are passionate about providing the best products and experience in the marketplace. We attract the best and the brightest. Therefore, we believe in empowering people to do what they do best, from our app developers to our merchants we serve. This role is remote in U.S. time zones and reports to a remote manager.
Role
The Tech Support Analyst role is part of our customer success team and is responsible for responding to email, chat, and support tickets (no phone calls) from customers. The majority of these customer support tasks focus on Tier I tech support tickets (i.e. onboarding questions, password resets, simple integrations, etc.). AppHub has multiple eCommerce apps and this role would be cross-trained to support multiple apps (2-4). This role is full-time and can be located anywhere in the world but would need to be fluent in English and provide tech support during U.S. time zones.
Respond to chats, emails, and support tickets
Walk customer through questions via chat
Password resets
Background
2+ years customer support experience
2+ year(s) of tech support experience
Experience providing chat/email support
Fluent in English
Skills around explanation of complex systems and processes, dealing with customers technical in nature
Stable, reliable internet connection
Benefits
People: A fun, passionate, and collaborative workplace.
Growth: An environment where you will be working in one of the hotter, faster growing industries over the next 5 years.
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AppHub

Philippines
Permanent
Full-time