Technician Support AssociateOrigo BPO
Workplace: Pampanga
Salary: Apply
Work form: Full time
Posting Date: 10/11/2025
Deadline: 28/10/2020
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Description
The Technician Support Associate is responsible for assisting US Field Technicians to identify and order parts needed for equipment repairs. They will also be responsible for verifying the manufacturer and model/serial information going into the Smart Care operating system is accurate. The individual will assist the Onshore Tech via working remotely in a BPO office environment.
Key Responsibilities:
Validates kitchen equipment parts needed by the Field Technician
Validates the service tech has entered proper "work scope" into work order before adding parts
Elevating work orders that do not meet specific criteria to Level II Tech Support
Adds parts needed by the field technician to the work order
Asset and Database management - enters information in the client's CRM of the makes and models of the kitchen equipment
Verification of the equipment information from the Original Equipment Manufacturer and Field technician
Assists Field technician in the diagnostic and repair of kitchen equipment
Logs into the work order management system to find, accept and complete the work requests
Skill and Qualifications:
5+ years of experience in the commercial kitchen equipment maintenance or installation - hot and cold kitchen equipment.
Ability to comprehend manufacturer parts manuals and to identify parts requested by field technicians.
High School or Diploma in Refrigeration, Electrical / Mechanical or Engineering.
Profound knowledge of how various types of commercial kitchen and refrigeration equipment work - electrical systems and controls, gas ignition systems, electromechanical repairs, motor, and compressors troubleshooting, and repair.
Strong ability to read and comprehend wiring diagrams, schematics, electrical system controls and to follow manuals on operation and installation to complete tasks.
Strong ability to quickly understand and carry out both written and oral instructions effectively
Strong knowledge of the fundamentals of commercial refrigeration practice and theory.
Computer literate and has good communication skills.
Able to work in a fast-paced work in a BPO office environment and night shift hours
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Availability for travel: No
Availability for change of residence: No
The Technician Support Associate is responsible for assisting US Field Technicians to identify and order parts needed for equipment repairs. They will also be responsible for verifying the manufacturer and model/serial information going into the Smart Care operating system is accurate. The individual will assist the Onshore Tech via working remotely in a BPO office environment.
Key Responsibilities:
Validates kitchen equipment parts needed by the Field Technician
Validates the service tech has entered proper "work scope" into work order before adding parts
Elevating work orders that do not meet specific criteria to Level II Tech Support
Adds parts needed by the field technician to the work order
Asset and Database management - enters information in the client's CRM of the makes and models of the kitchen equipment
Verification of the equipment information from the Original Equipment Manufacturer and Field technician
Assists Field technician in the diagnostic and repair of kitchen equipment
Logs into the work order management system to find, accept and complete the work requests
Skill and Qualifications:
5+ years of experience in the commercial kitchen equipment maintenance or installation - hot and cold kitchen equipment.
Ability to comprehend manufacturer parts manuals and to identify parts requested by field technicians.
High School or Diploma in Refrigeration, Electrical / Mechanical or Engineering.
Profound knowledge of how various types of commercial kitchen and refrigeration equipment work - electrical systems and controls, gas ignition systems, electromechanical repairs, motor, and compressors troubleshooting, and repair.
Strong ability to read and comprehend wiring diagrams, schematics, electrical system controls and to follow manuals on operation and installation to complete tasks.
Strong ability to quickly understand and carry out both written and oral instructions effectively
Strong knowledge of the fundamentals of commercial refrigeration practice and theory.
Computer literate and has good communication skills.
Able to work in a fast-paced work in a BPO office environment and night shift hours
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Availability for travel: No
Availability for change of residence: No
Other Info
Pampanga, Central Luzon · Today, 08:01 AM (updated)
Work type
Full Time
Work type
Full Time
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Origo BPO
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Pampanga, Central Luzon · Today, 08:33 AM (updated)
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